Jim Ellis Kia of Kennesaw - Service Center

Oil change My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicl My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicle except when I asked which was at 2.5hours. I had to wake my sleeping toddler (she slept on me) to figure out what is taking my service so long and my service advisor was no where to be found. In total, I was very disappointed at my experience especially since I have a toddler with me. I wish they would have updated me when it was taking longer than expected so that I could Uber back home to let my toddler sleep in peace. A Kia rep called me afterwards and tried to resolve the issue by stating that my future experiences will be dealt by the manager and they would give me a great deal on the Kia Sedona. However, I still haven't decided if their resolution is enough to compensate my embarrassment (my toddler was crying and screaming because she couldn't sleep well) and frustration with my service. More

Professional, quick and efficient Always a pleasurable experience when visiting. Service is awesome and so is Diana Bell. She made sure my vehicle was serviced in a timely manner, clea Always a pleasurable experience when visiting. Service is awesome and so is Diana Bell. She made sure my vehicle was serviced in a timely manner, cleaned, and she even walked me out to my vehicle to ensure everything was taken care of before I left. Thanks you! More

Brake and rotor replacement I truly appreciate their customer service and willingness to help solve my issue. I will be getting all of my services at this location! Great job I truly appreciate their customer service and willingness to help solve my issue. I will be getting all of my services at this location! Great job Lavar! More

Oil change service vehicle They were great. I got back in my car in less than a hour. That's why enjoy and give them a 10 on all scales They were great. I got back in my car in less than a hour. That's why enjoy and give them a 10 on all scales More

Best Kia Experience I’ve Had Everyone was very attentive and thorough in explaining. Very friendly service experience. Offered shuttle service since we were going to be there long Everyone was very attentive and thorough in explaining. Very friendly service experience. Offered shuttle service since we were going to be there longer than expected due to needing additional services. More

Nice visit Came in for regularly scheduled maintenance. Everyone was polite and service was prompt despite working with new computer and ticketing systems. I ha Came in for regularly scheduled maintenance. Everyone was polite and service was prompt despite working with new computer and ticketing systems. I have always experienced good service here. More

Excellent service Kia makes it easy to maintain my car. I recommend them highly. They do a full car inspection when you enter. They let you know what needs to be done a Kia makes it easy to maintain my car. I recommend them highly. They do a full car inspection when you enter. They let you know what needs to be done and how long it is going to take. More

Fantastic Service Very professional. They kept us up to date on any changes. Before any conclusions were made they triple checked to make sure it was right. Very professional. They kept us up to date on any changes. Before any conclusions were made they triple checked to make sure it was right. More

ALWAYS GREAT I always have a great experience with this dealership. Lavar And Robbie are great. They are efficient and very helpful every time I come in for a serv I always have a great experience with this dealership. Lavar And Robbie are great. They are efficient and very helpful every time I come in for a service. More

Excellent service & assistance! When my key broke and I wasn’t able to even start my car Lavar and his manager made sure to do everything they could to get my key fixed and get me ba When my key broke and I wasn’t able to even start my car Lavar and his manager made sure to do everything they could to get my key fixed and get me back on the road as quickly as possible and at the best price possible. More