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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,206 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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July 04, 2018
Top notch customer service Excellent service! I was greeted from the moment I pulled into the service. I had a small wait time before I was helped but I notified from several as Excellent service! I was greeted from the moment I pulled into the service. I had a small wait time before I was helped but I notified from several associates that a particular associate would be right with me, which I didn’t mind at all. Went in for an oil change and needed one additional repair that was taken care off and barely two hours. I was offered the shuttle service but decided to go for a walk instead. While I was away I was updated on the progress of my service. Excellent! I will be back in deed More
by arieskc
Verified CustomerEmployees Worked With
Rachel Vera
July 03, 2018
Professional Service, Processional Results. Cant be any clearer than that. Always takes care of my Kia Optima and keeps it running like new, Excellent service and support team. Cant be any clearer than that. Always takes care of my Kia Optima and keeps it running like new, Excellent service and support team. More
by KIA Owner
Employees Worked With
Diana Bell
July 03, 2018
Great service. Great people. I found nail in tire over the weekend. Took car in early on Monday. Quick and great service. Car was dirty when I took it in. Clean and vacuumed when I found nail in tire over the weekend. Took car in early on Monday. Quick and great service. Car was dirty when I took it in. Clean and vacuumed when I left. More
by TKBURGES
Employees Worked With
Diana Bell
July 03, 2018
Outstanding service and personnel. I did not have an appointment and they still got me out in less than an hour. I was preparing for a trip and wanted to make sure my Optima was good to I did not have an appointment and they still got me out in less than an hour. I was preparing for a trip and wanted to make sure my Optima was good to go. More
by RUSSLZU
Employees Worked With
Lavar Frederick
July 03, 2018
Great ending to a frustrating event! I left the collision center that my insurance recommended & my check engine light was on. Instead of them trying to fix it, they told me to take it to I left the collision center that my insurance recommended & my check engine light was on. Instead of them trying to fix it, they told me to take it to the dealer. I’m glad I did. I was able to get it fixed right away. I thought I would have to get another rental but I didn’t. I was very comfortable and the place was very clean. Everyone was so polite and gave me the progress on the repairs. Great experience! More
by DEBBJ36
Employees Worked With
Diana Bell
July 02, 2018
Scheduled Maintenance Everyone was very nice. They got everything done an hour ahead of schedule and provided a ride to and from the mall. Always a pleasure. Everyone was very nice. They got everything done an hour ahead of schedule and provided a ride to and from the mall. Always a pleasure. More
by AKILAH.CHOPFIELD
Employees Worked With
Lavar Frederick, Keith BANNER
July 02, 2018
EXCELLENT SERVICE ALL THE WAY AROUND THEY WERE VERY HELPFUL IN DETERMINING THE UNDERLYING ISSUE IN MY 14 KIA SOUL. THEY COMPLETED THE DIAGNOSTIC TEST IN A VERY TIMELY MANNER AND WERE VERY THEY WERE VERY HELPFUL IN DETERMINING THE UNDERLYING ISSUE IN MY 14 KIA SOUL. THEY COMPLETED THE DIAGNOSTIC TEST IN A VERY TIMELY MANNER AND WERE VERY KIND AND GENEROUS THROUGHOUT MY ENTIRE EXPERIENCE. More
by W.BRENT2193
Employees Worked With
JASON DALE, Diana Bell
July 01, 2018
Ruined my tintted window. I went to get an oil change and paid $100.00 to have a full drail. After leaving I realized the tint on my back driver side window was completely mess I went to get an oil change and paid $100.00 to have a full drail. After leaving I realized the tint on my back driver side window was completely messed up. It was smudged and cracked. Lifted from the bottom of the window. When I called them back to address the problem they tried to tell me it was like that when I came in. I know that was incorrect because I looked at my car upon leaving. Never cleaned my car and carpool to work and it was never mentioned. I’m still awaiting to see if i will either be compensated or if it will be fixed. The detail over all was great but I’m not pleased with how the situation was handled. More
by NCAUSEY92
Employees Worked With
Rachel Vera
June 30, 2018
Jim Ellis Kia Kennesaw. .. AWESOME!! I live on the other side of town away from now Jim Ellis Kia Kennesaw. I travel 35 miles out of my way to visit that location. It alk because if t I live on the other side of town away from now Jim Ellis Kia Kennesaw. I travel 35 miles out of my way to visit that location. It alk because if the AWESOME customer service at kia Kennesaw.. Diana specifically... she make u feel welcomed and always take very good care of me. Shes always professional and always make me feel lile I'm priority and that makes me feel really good!! More
by TLdial
Employees Worked With
All the service team member's that was on duty 6.28.2018, Diana Bell
June 29, 2018
Service on my Kia Sorento From the moment I drove into the service center, the friendly staff began assisting me. I explained why I was there and was told it would be taken car From the moment I drove into the service center, the friendly staff began assisting me. I explained why I was there and was told it would be taken care of. I was directed to the lounge area and waited approx. one hour for the work to be completed. Overall - a good experience. More
by LCLOER64
Employees Worked With
Robbie Brooks, Chrissy Caracalas
