Jim Ellis Kia of Kennesaw - Service Center

I brought my car in for an oil change. Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! More

Happy with the work that was done and kindness shown to me throughout the process me throughout the process More

Quality customer care and service from the service team. Mark and Kris, you two were exceptional! Thanks again. Mark and Kris, you two were exceptional! Thanks again. More

Service was done in respect of my time. Diane always takes good care of me. Diane always takes good care of me. More

Starting with the General mgr then. Diane they always treat me professional , like family! Awesome Diane they always treat me professional , like family! Awesome More

Prompt courteous service. Kept me updated with the status of my car servicing and expectations of completion. Kept me updated with the status of my car servicing and expectations of completion. More

Great service. You need to make your on Line service request more friendly and easier to schedule and appointment. You need to make your on Line service request more friendly and easier to schedule and appointment. More

Terrible communication. Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t repaired until the he 29th. The phone vmx system didn’t deliver any of the dozens of messages I left. The service department wouldn’t give me the extension number for my assigned representative forcing me to use the cumbersome auto attendant and spell by name directory. I transported my vehicle via tow truck 20 miles because they made the early appointment then took longer to complete than the closer dealerships that were honest about the time. More

Excelent service, friendly and very professional everything was done on a timely manner and to my complete satisfaction. Will recommend to anyone that ask everything was done on a timely manner and to my complete satisfaction. Will recommend to anyone that ask More

I’ve had my Kia for 9 years now I bought it from Kia off Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the best decisions of my life! Everyone was so nice and super helpful with my busy 1 year old son I felt so welcomed and like everyone already knew me idc how far I have to drive Jim Ellis Kia of Kennesaw has gained a new customer thank you all for your help patience and great customer service I haven’t felt that in along time in a dealership! More