Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Maserati
Atlanta, GA
198 Reviews
Since 2012, Jim Ellis Maserati has been serving metro Atlanta drivers, offering new and pre-owned Maserati vehicles. As a member of the Jim Ellis Automotive Group — which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center — the dealership has achieved significant accolades, including ranking No. 2 and No. 3 nationally for certified pre-owned sales and parts sales respectively. Additionally, Jim Ellis Maserati ranked No. 1 in the region for new car sales in 2024 and received the 2025 Reputation.com 800 Club Award. Visit Jim Ellis Maserati at 5855 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisMaserati.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 198 reviews
April 29, 2026
I had a very disappointing experience with Jim Ellis Maserati and would not recommend their service department. I initially visited the dealership on Tuesday, April 21st for an oil change. Upon arriv Maserati and would not recommend their service department. I initially visited the dealership on Tuesday, April 21st for an oil change. Upon arrival, I was greeted by service advisor Jamal Diamond, who told me that the dealership only operates by appointment and that after 11 AM they no longer perform oil changes. This was extremely frustrating, especially since I had driven 1 hour and 15 minutes to get there. Despite explaining this, there was no attempt to accommodate me. I ended up scheduling an appointment for the following week for an oil change and replacement of four tire pressure sensors. On Tuesday, April 28th, I arrived at 9:30 AM for my scheduled appointment. What should have been a routine service took nearly 9 hours I didn’t get my vehicle back until 5:50 PM. Things became even more concerning when I received an automated text with a technician video inspection. The video sent to me was not even my vehicle it belonged to another customer. I had to go back to the front desk to point this out, which raises serious concerns about their organization and customer privacy. Later, around 11:30 AM, I finally received a video of my actual vehicle. The technician claimed there was corrosion in the tire pressure monitoring module wiring, which prevented proper sensor readings. I was then charged $460.10 for two hours of labor to address the corrosion, plus an additional $220 in labor for installing the tire pressure sensors. At no point did the service advisor clearly communicate or walk me through these issues before the charges were applied. Despite having my oil changed today, my vehicle’s system indicated that the oil change wasn’t actually due for another 58 days. Yet the service advisor still instructed me to return again once the oil light comes on. This makes it feel like the dealership is more focused on generating unnecessary service visits rather than providing honest recommendations. Communication throughout the entire process was poor. I was left waiting for hours with little to no updates. To make matters worse, the service advisor didn’t even remember my name and at one point confused me with another customer, calling me about someone else’s vehicle. Additionally, for a luxury dealership, basic expectations were not met. Many dealerships provide a complimentary car wash after service, but this location did not despite their so-called “Jim Ellis Promise,” which includes respecting customers’ time, providing excellent service, and treating customers like family. Based on my experience as a first-time customer, none of those promises were upheld. Between the excessive wait time, lack of communication, billing concerns, and unprofessional handling of customer information, this was a very frustrating experience. I will not be returning. More
by clarensky
Employees Worked With
February 18, 2026
Michael was friendly, easy to work with, and knowledgeable about his product. I just love my brand new Maserati GranCabrio! Thank you Michael!!! knowledgeable about his product. I just love my brand new Maserati GranCabrio! Thank you Michael!!! More
by emily.antonucci
Employees Worked With
January 03, 2026
Michael Cook was an excellent salesperson to work with during my purchase of a BMW 540i. His communication was clear, consistent, and timely from start to finish. Even as an out-of-state buyer who require during my purchase of a BMW 540i. His communication was clear, consistent, and timely from start to finish. Even as an out-of-state buyer who required vehicle shipping, the entire process was quick, smooth, and stress-free. Michael handled everything professionally and made sure all details were taken care of without any hassle. I would absolutely recommend working with him to anyone looking for a straightforward and efficient car-buying experience. More
by Mickey
Employees Worked With
January 01, 2026
Buying a luxury car doesn’t have to be complicated—and Jim Ellis Maserati proved exactly that. From start to finish, the process was as simple as 1, 2, 3. Huge shoutout to my salesperson, Jeremy. He tr Jim Ellis Maserati proved exactly that. From start to finish, the process was as simple as 1, 2, 3. Huge shoutout to my salesperson, Jeremy. He truly listened to what I was looking for and made sure everything aligned with my needs. Jeremy, along with Adam and Gary, went above and beyond—taking the time to go back, double-check details, and ensure I left as a completely happy customer. That level of care makes all the difference. The entire Jim Ellis Maserati team made everything happen seamlessly, right before the new year no less. Professional, efficient, and genuinely customer-focused. Hats off to Jeremy, Adam, and Gary—thank you again, fellas! I couldn’t be happier with my experience. More
by chandlergreen11
Employees Worked With
Jeremy , Gary Escoto
December 30, 2025
We recently purchased a Maserati Levante Modena from Jim Ellis Maserati/Alfa Romeo with the expert advisement of Dick Ivey. His upfront no hassle approach was exactly our style. Not to mention he is very kn Ellis Maserati/Alfa Romeo with the expert advisement of Dick Ivey. His upfront no hassle approach was exactly our style. Not to mention he is very knowledgeable, courteous and extremely easy to work with. Our purchase was done solely via phone, and Mr. Ivey communicated step-by-step process from sales, to finance, to transport with Rodger and Andre. Mr. Ivey truly went above and beyond to make our first time experience with Maserati, an absolute breeze. We highly recommend Dick Ivey to anyone looking for a five star experience purchasing your next vehicle. Thanks again Mr. Ivey! More
by Leanna Givens
Employees Worked With
December 03, 2025
Buying my first luxury car: a 2024 Alfa Romeo Tonale Veloce - from Jim Ellis was an amazing experience. Everything was smooth and straightforward, from the moment I found the car on their clean, well-or Veloce - from Jim Ellis was an amazing experience. Everything was smooth and straightforward, from the moment I found the car on their clean, well-organized website to the call, the visit, the test drive, and the final purchase. The customer service was top-tier. Huge shout-out to Jeremy Slaughter for his professionalism and exceptional help throughout the process. More
by Felix Adabla
Employees Worked With
Jeremy Slaughter
October 06, 2025
I love my new Ghibli and had a fabulous experience working with Dick Ivey. I was anticipating that walking into a Maserati dealership would be intimidating (especially as I was in from out of town and working with Dick Ivey. I was anticipating that walking into a Maserati dealership would be intimidating (especially as I was in from out of town and traveling alone), but Dick immediately put me at ease with his kindness and genuine spirit. I appreciated the knowledge he shared about these beautiful cars in a way that I could understand. His great communication continued when a small problem came to light after the transaction closed- Dick (and the dealership) immediately worked to resolve the problem. I’m grateful that I found such a beautiful Ghibli, and especially grateful that I got to work with Dick! I will tell all of Nashville to go see Dick in Atlanta if they need a Maserati! More
by LK
Employees Worked With
August 18, 2025
Jeremy Slaughter sold me a Maserati Ghibli Modena. I am writing this letter to express my sincere appreciation for your support and guidance. I walked through the doors of Jim Ellis Maserati, nin I am writing this letter to express my sincere appreciation for your support and guidance. I walked through the doors of Jim Ellis Maserati, nine months ago and finally purchased my car in July 2025. Thank you for the exceptional customer service and for consistently staying in touch with car sales updates via text, phone calls, and emails. It was incredibly helpful. Your positive presence at Jim Ellis Maserati played a vital role in my decision, thanks to your level of professionalism, understanding, and genuine concern. Thank you very much for your exemplary customer service and going the extra mile! Betty D. Toomer More
by Betty D. Toomer
Employees Worked With
Jeremy Slaughter
August 15, 2025
I recently had the pleasure of working with Antonio Stevenson, and Adam Rubin for our new car purchase. I couldn't be more satisfied with the experience. Antonio and Adam were incredibly professional f Stevenson, and Adam Rubin for our new car purchase. I couldn't be more satisfied with the experience. Antonio and Adam were incredibly professional from start to finish, making the entire process smooth and stress-free. His efficiency was impressive, ensuring that process was a success without sacrificing quality. Thanks to Antonio and Adam's expertise and dedication. I highly recommend Antonio Stevenson to anyone in need of reliable and a top-notch car purchase! More
by dionnesrussell
