Jim Ellis Maserati

I purchased a vehicle from this dealership on April 1 as an out-of-state buyer. I dealt with Jeremy (last name unknown) and Adam Rubin, the sales manager. While the purchase and delivery process was quick, an out-of-state buyer. I dealt with Jeremy (last name unknown) and Adam Rubin, the sales manager. While the purchase and delivery process was quick, the service immediately declined afterward. The dealership failed to include the temporary license plate with the vehicle, rendering it undrivable. Mr. Rubin promised to send it via overnight FedEx and provide a tracking number—but never did. The package, which was supposed to arrive overnight, was delivered three days later. He also assured me that the dealership would send the title to my state’s DMV within two weeks. That deadline passed with no title. Eventually, Rose Stevenson from the title department contacted me and admitted the title was sent to the wrong address. She told me I’d receive the corrected version within 2–3 days. It has now been four weeks, and I still have no title. My temporary registration is about to expire, and I cannot register the car without the title. I’ve made numerous attempts to contact the dealership—calls, texts, and emails—but have received no response. At this point, I’m left questioning the legitimacy of this business and whether the vehicle I purchased is even properly documented. I will be involving my attorney moving forward. The bottom line is: this dealership may be quick to take your money, but their follow-up service is disorganized, unprofessional, and deeply frustrating. More

I had a great experience with Jeremy. Would definitely recommend this dealership to anyone looking for an Alfa Romeo Would definitely recommend this dealership to anyone looking for an Alfa Romeo More

Jamal always does an excellent job with my service request. He is very customer oriented. Thank you! request. He is very customer oriented. Thank you! More

The dealership worked with me on pricing, and didn’t try to do any shady add ons at the signing. We are very pleased with them. to do any shady add ons at the signing. We are very pleased with them. More

Michael Cook was absolutely amazing to work with and was highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Mich highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Michael was by far the best salesperson I encountered. He did not seem pushy for a sale, which could catalyze an easy interaction exit for me. I did not need a car; therefore, I did not need any extra pushiness for a salesperson (the worst). Our car purchasing interaction lasted about 10 days because of my schedule. My primary request to Michael was to let me know if anyone was considering buying the car because I wanted to avoid braving Atlanta's I-85 and I-285 if I did not have to. Michael called once to tell me someone test-drove the car. No phone calls for no reason because he wanted to get a sale; Michael just seemed genuine. It stayed that way throughout the purchase. Additionally, I wanted to purchase the car late in the evening because my schedule freed up. Michael informed me that he had to ensure the battery was changed because of the Maserati Certifications. I wonder how many salespersons would delay a sale because of something that could have easily gone unnoticed. Furthermore, Michael informed me that he would get the additional key to my vehicle. This may sound insignificant to some, but the fact that he could have let me leave with one key because I did not know about the second key speaks to Michael's transparency. Finally, Michael walked me through the Veteran's tax paperwork and made it seamless. Another thing that may sound insignificant is that I bought a BMW from a BMW dealership in the same proximity as Masarti, and they did not process the Veteran's tax paperwork, and I ended up paying all those taxes on the new BMW. Michael, I salute you and thank you for your service to me and my family! More

Jerrmy slaughter is a great guy to work with. I would recommend him to my friends I would recommend him to my friends More

I had an amazing experience at the Jim Ellis Maserati dealership. The team was a great, Adam and Jeremy were an extremely helpful . Jeremy was my salesman, he was very informative and helpful.I recommend dealership. The team was a great, Adam and Jeremy were an extremely helpful . Jeremy was my salesman, he was very informative and helpful.I recommend seeing him. More

First time visit was an absolute pleasure. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. More