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26 Reviews of Jim Ellis Maserati - Service Center
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May 14, 2021
This was one of the WORST experiences we have ever had. Took the car for service after calling for months to get in (COVID time....but no excuse) our appointment was for the end of March we just got the v Took the car for service after calling for months to get in (COVID time....but no excuse) our appointment was for the end of March we just got the vehicle back today, vehicle was there for at least 30 days before they even took it in the back. Then another week and a half to have them look at it.....then we get an almost 18,000 quote when we took it in for the service due and a battery. Our rep barely knew what was going on and the manager although he tried to break it all down just couldn't make us feel any better with a bill that high AFTER having the vehicle for 6 weeks. Thankfully this is a car that we don't drive often or we would have be jacked up. I understand shortage of staff and so on but this here is truly unacceptable on so many levels. Do no take your car here at all if you value your time, patience and worth. Good customer service and quality service is a must. Although the people we came in contact were nice the bad out weighed that 10x. More
by klwinc04
Employees Worked With
Alejandra Hernandez
January 25, 2019
Terrible Service and dishonest workmanship Don’t ever take your Maserati here for service. They will complete the wrong service, charge you for work that was never done and when you return, den Don’t ever take your Maserati here for service. They will complete the wrong service, charge you for work that was never done and when you return, deny they ever service your car in the beginning. They are a rip off, especially to women. They will destroy your car and then charge you to repair it. I finally got my car after they found a million things to fix after they serviced it last. I was so distrustful of their work, I trade the car in the following week. JUST PLAIN AWFUL-BORDERLINE CRIMINAL. More
by Dissatisfied Lady Doctor
Employees Worked With
James Rosser, Service Guy Tyler
October 02, 2018
Different Advise from different person in same company Calling for service, which you will not get in one call every time i have to call three to four time to get the service, literally i have to beg for t Calling for service, which you will not get in one call every time i have to call three to four time to get the service, literally i have to beg for the service, i feel like, Then why i need this kind of car. So i decided to with this car is different if they do not resolve this issue. More
by 1234789
Employees Worked With
Person is not listed here
August 24, 2018
Worst service I have own numerous luxury vehicles and Jim Ellis Maserati has delivered the ABSOLUTE worst service !!! Jim Ellis does not honor warranty agreements I have own numerous luxury vehicles and Jim Ellis Maserati has delivered the ABSOLUTE worst service !!! Jim Ellis does not honor warranty agreements !!! Do not lease or purchase from this dealership !!!!! Every time you go to get vehicle service the dealership have new people so your not able to have a relationship with your service manager. The dealership never have loaners available and they constantly seem under staffed. More
by Sunset42
Employees Worked With
Lance was the service manage at this time !!!
March 28, 2017
Lance is Service is Amazing!!! Spoke with Lance over the past weekend to coordinate delivery of my car for repair. Called today to confirm delivery... Lance not only confirmed deliv Spoke with Lance over the past weekend to coordinate delivery of my car for repair. Called today to confirm delivery... Lance not only confirmed deliver, but already had the quote and timeline for repair - way ahead of my expectation!!! Can't wait to get back on the road... Thank You Lance!!! More
by Puddin22
Employees Worked With
Lance
September 26, 2016
Extremely Slow I would not recommend this dealership for simple service unless you're going to be out of town for a month. Extremely slow! Friendly but I'm not looki I would not recommend this dealership for simple service unless you're going to be out of town for a month. Extremely slow! Friendly but I'm not looking for friends. I want to drive the car I'm paying for. More
by Unhappydriver
Employees Worked With
Setvice
