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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,681 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,681 reviews

April 06, 2024

We recently bought a RAV4. Lacy and Dylan were excellent to work with. The pricing at Jim Ellis Toyota was better than any other dealership. Because of our circumstances we wer More

by mshoch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Rubin
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear about your very positive experience with Lacy, Dylan, and our competitive pricing. Our goal is to provide not only the best value but also the highest level of service, and it sounds like we were able to meet those standards for you. Thank you for choosing us and for sharing your experience. We're glad we could stand out among other dealerships, and we look forward to continuing to offer you exceptional service and value in the future.

April 06, 2024

Jeremaine Hill was an amazing sales associate. He went above and beyond to get us the best deal on a great Tundra. More

by jenn3553
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your amazing experience with Jeremaine and his efforts to secure the best deal for you on a great Tundra. Going above and beyond for our customers is what we strive for, and it's wonderful to know Jeremaine delivered on this promise. Enjoy your new Tundra, and thank you for sharing your positive feedback. We look forward to continuing to provide you with excellent service in the future!

April 06, 2024

Amari Holland was very professional and delivered me my car and in excellent condition !! Go see her. More

by campbell.ernest85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that Amari provided you with professional service and delivered your car in excellent condition. We're proud to have team members like Amari who go above and beyond for our customers. Thank you for recommending her, and we're here to continue providing top-notch service whenever you need us. Enjoy your car and the journeys ahead!

April 06, 2024

David Washington was ver patient with me he was the best sales person not aggressive but understood my needs and wants. More

by ra.mastro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your positive experience with David. We're glad he was able to meet your needs and wants without being aggressive, embodying the best qualities of a salesperson. Your satisfaction is our priority, and David's dedication is a great example of our commitment to providing excellent customer service. Thank you for sharing your experience, and we hope to continue serving you with the same high level of care in the future.

April 06, 2024

The wait time was long, I didn't get a response on video of the car repair until a day later. I guess the computer was down. I don't know but I just don't feel it was as good as it usually is with the servi More

by HSENG360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the extended wait time and the delay in receiving the video of your car repair. We understand how frustrating it must have been not to receive the usual level of service you expect from us. Rest assured, we take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly. We strive to provide excellent service to all our customers, and we regret that we fell short in your case. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

April 06, 2024

Great experience. It was a pleasure working with Arsyndrea. She made the process smooth and easy. More

by pinnaclete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your great experience and that working with Syn made the process smooth and easy. It's wonderful to know our team could provide you with a pleasurable experience, ensuring everything went seamlessly. Thank you for choosing us, and we look forward to continuing to offer you excellent service in the future.

April 06, 2024

Slow and non communicative on service. Never had this bad of a service in the past. More

by HCJJFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

I'm really sorry to hear about your recent service experience being slow and lacking in communication. It's concerning to us, especially since you've had better experiences in the past. We truly value your feedback as it helps us identify areas for improvement. We aim to provide timely and communicative service, and it sounds like we fell short this time. Please know that we take your concerns seriously and will look into this issue to ensure it's addressed. If there's anything specific you'd like us to follow up on, or if there's a way we can make this right for you, please reach out to us at (770) 746-9374. We're committed to restoring your confidence in our service. Thank you for bringing this to our attention.

April 06, 2024

David was very kind, informative, and helpful! He was very honest with us with every question we asked, and helped us figure out exactly what we needed! More

by zevans8381
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your positive experience with David, and how his kindness, informativeness, and helpfulness made a significant difference in your visit. Honesty and clarity are key qualities we value, and it's great to know David embodied these while assisting you in finding exactly what you needed. Thank you for sharing your feedback, and we're here to continue providing you with the high level of service and support you deserve.

April 06, 2024

Alex J was amazing. . fast.. easy. Brand new Camry and my wife loves it. Thank you so much for your help. More

by Rodneylewis2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Alex and that the process was fast and easy, resulting in a brand-new Camry that your wife loves. It's our pleasure to have been able to assist you in finding the perfect vehicle. Thank you for choosing us, and we hope you and your wife enjoy every journey in your new Camry. We look forward to being of service again in the future!

April 06, 2024

Always great staff and service. Always doing a great job. I am very comfortable and pleased with both staff and service. More

by JLAYLOR68
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you consistently find our staff and service to be great, and that our efforts make you feel comfortable and pleased. It's our goal to ensure every visit meets your expectations and provides you with a positive experience. Thank you for your continued trust in us, and we look forward to serving you with the same high standards in the future. Your satisfaction is very important to us. All the best!

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