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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.9
8,852 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 4,275 service reviews

November 24, 2025

This male is rude, nasty attitude towards women seems like. Answered no questions. Disrespectful Man ! More

by Keishjackson40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2025 -

Jim Ellis Toyota of McDonough responded

Dear Keishjackson40, I sincerely apologize for your experience with our service and for the disrespectful behavior you encountered. Your feelings are important to us, and we are committed to providing customer-centric support that reflects honesty and reliability. Thank you for sharing your feedback, and I invite you to reach out directly so we can address your concerns and improve your experience in the future.

April 14, 2025

I don't recommend coming to this dealership I was treated like less than a person from Victoria More

by thritylady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Jim Ellis Toyota of McDonough responded

We’re truly sorry to hear about your experience. At Jim Ellis Toyota of McDonough, every customer should feel valued and respected, and it’s disappointing to hear that you felt otherwise. We take your feedback seriously and will look into this matter internally. If you're open to it, please contact us directly so we can better understand what happened and work to make it right.

February 25, 2025

Staff are friendly and very helpful. I have used them several times. Kind as well! More

by haydenlinda51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued trust in us! We're so glad to hear that our friendly and helpful staff have made each visit a great experience. We appreciate your support and look forward to serving you again in the future! 🚗😊

January 04, 2025

Dani was awesome and make the process seamless. Best car purchases i never had. If you need a vehicle go see Dani Sao at jim ellis toyoya. More

by GLENDAHARTSFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Jim Ellis Toyota of McDonough responded

Thank you for the fantastic review! We’re so glad to hear that Dani made your car-buying experience seamless and enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Jim Ellis Toyota of McDonough in the future!

January 02, 2025

Shanya was friendly and helped me get a great value for my car sell great attiude and abive beyond. More

by bonnee30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Jim Ellis Toyota of McDonough responded

Thank you for the kind words! We’re so glad to hear that Shanya went above and beyond to help you get a great value for your car. We truly appreciate your feedback and look forward to serving you again at Jim Ellis Toyota of McDonough!

December 04, 2024

Dani is very good , always helped, You can consult him about anything at any time More

by Kinnali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your great feedback! We're so glad to hear that Dani has been such a helpful resource for you. At Jim Ellis Toyota of McDonough, we take pride in having team members who are always ready to assist, and Dani is a great example of that. Don't hesitate to reach out if you need anything else in the future!

November 13, 2024

Service wait time is not acceptable. 3 + hours to get a simple oil change. Appointment system is broken and not dependable. Recommend a total revamp of the service department. More

by ALTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aspen Evans
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the long wait and the inconvenience you experienced with our appointment system. Your feedback is essential, and we’re committed to making improvements to ensure efficient service in the future. You can directly reach our Service Director, Jimmy Hernandez, at 770-288-3746 to discuss your experience further. Thank you for sharing your thoughts, and we hope to serve you better next time.

October 29, 2024

I Had the best experience ever and the sales rep Dani made the process very easy. I would definitely recommended More

by Guera1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Houndjovi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Dani provided you with a comfortable and informative buying process. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels, and enjoy your new vehicle!

October 22, 2024

Mr. Peeples was a Pleasure very informative and will use in future. Great customer service More

by candstrucking21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Mr. Peeples provided you with informative and great customer service. We appreciate your support and look forward to assisting you again in the future at Jim Ellis Toyota of McDonough!

October 16, 2024

I’ve had my 4Runner for 2 years. The best year, the service department has gone way down. My wait time is near 2 hours for oil changes and 4 hours for anything else. They “changed” m More

by chrissyroth76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've faced with our service department. This is not the level of service we strive to provide at Jim Ellis Toyota of McDonough, and we understand how important clear communication and efficient service are, especially when it comes to maintaining your vehicle. We would love the opportunity to make things right and address your concerns directly. You can contact our service director, Jimmy Hernandez, at 770-288-3746, and we will ensure a team member follows up with you as soon as possible. Your feedback is important to us, and we're committed to improving your experience moving forward. Thank you for your loyalty over the past two years.

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