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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,665 reviews

January 07, 2024

Always a pleasure working with Mr Leon Poole at Jim Ellis Toyota. He is so informative about every detail of the Toyota we are purchasing. He always takes his time explaining any new features I might be cur More

by berndtoro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Jim Ellis Toyota of McDonough responded

Berndtoro, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

Jan 09, 2024 -

berndtoro responded

Thank you sir! With all the high-pressure car dealing going on today, it makes going to Jim Ellis Toyota a sincere pleasure to look for another Toyota. Hope you guys never change in the way ya'll do business !

January 06, 2024

Kenneth Maxwell was very kind , funny, and helpful with my very first car purchase ever. More

by Yackeline.puente05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth maxwell
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Jan 09, 2024 -

Jim Ellis Toyota of McDonough responded

Yackeline.puente05, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

January 04, 2024

I had a wonderful experience at J Ellis of McDonough. Mr. Ahmad and Javon were so professional, friendly, knowledgeable, and compassionate. I appreciate everyone in the office. Every encounter I had was More

by 39rene
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Jim Ellis Toyota of McDonough responded

39rene, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 03, 2024

Toyota King, Mr. Leon Poole I just want to say thank you. Your services you’ve provided have made a tremendous change in my life of this new year. You provided excell More

by FEvans87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Jim Ellis Toyota of McDonough responded

Fevans87, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 02, 2024

We love Neil! He has helped us buy all of our Toyotas! He gets you the best deal and is always so helpful and amazing! We wouldn’t ask for anyone else but Neil! More

by Amandabriggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Jim Ellis Toyota of McDonough responded

Amandabriggs, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 01, 2024

I contacted the service mgr with a complaint regarding lack of communication with a significant issue related to my car. Although he offered a discount, he didn't have the professional courtesy to meet wi More

by Alcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Jim Ellis Toyota of McDonough responded

We are sorry to hear about your disappointing experience with us at Jim Ellis Toyota. It's regrettable that your concerns about communication and the significant issue with your car were not adequately addressed, and we completely understand your frustration. Our team strives to provide exceptional service and clear communication throughout every step of the process, and it's disappointing to hear that we fell short in your case. Your feedback regarding the lack of in-person interaction upon your arrival is taken seriously, and I apologize for any inconvenience or disappointment caused. We value each customer's experience and take every opportunity to improve our service. If there's anything specific you'd like to discuss or if there's a way we can make this right, please don't hesitate to reach out to us directly. We truly appreciate your feedback, and it helps us in our continuous efforts to enhance our services. While we understand your decision not to return to our facility, I hope that in the future, we may have the opportunity to regain your trust and provide you with the exceptional service that we aim to deliver to all our customers. Thank you for sharing your concerns, and we wish you the best with your car repairs moving forward.

December 30, 2023

David Washington was a great sales person, very tentive with our needs, explained everything step by step and got us in our new 2024 car! thank you David Washington for you’re help. More

by Vilmacordova1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Jim Ellis Toyota of McDonough responded

Vilmacordova1, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 30, 2023

Leon Poole he has great customer service. Great team work . Very patient and talk where you understand everything. He made me feel very comfortable and yes I would refer other clients to this More

by Smith.tuti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Smith.tuti! Thanks again for your business! Take care!

December 29, 2023

The deal was honest, the people were honest and I got a great car. T More

by Momat27a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Jim Ellis Toyota of McDonough responded

Momat27a, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

December 29, 2023

Our agent Max Maxwell was amazing helped up get the perfect vehicle for us. Definitely recommend him on your next big purchase. More

by Joel Juarez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Maxwell
Report | Print
Jan 03, 2024 -

Jim Ellis Toyota of McDonough responded

Joel Juarez, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

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