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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,871 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,871 reviews

February 03, 2024

David Washington was a wonderful representative of Jim Ellis Toyota. He was very professional and courteous. He worked with us to make a great deal. More

by suttoda1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Suttoda1954, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

February 03, 2024

Always works fast to get me in and out great customer service informs me well on things needed to be done More

by One_drew
Recommend Dealer
Yes
Employees Worked With
Katie
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, One_drew! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2024

Good job Okay, you did a good job. Keep up the good work from entering to leaving everybody was courteous and nice. More

by MARLEAN85
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Hi Marlean85, thank you so much for your positive comments about Jim Ellis Toyota of McDonough! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

February 03, 2024

Pressured, lied too, guilt tripped. Wasted 2 hours of my time not being prepared, care was not detailed, paper work was not printed and ready, More

by jblanders
Recommend Dealer
No
Employees Worked With
Wish I would have just left and never bought
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Jblanders, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 03, 2024

Cameron Peoples made our Toyota buying experience wonderful. He answered all our questions, and concerns. Wonderful to work with. More

by mtcamp88
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Mtcamp88, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again in the future. Best wishes, Jim Ellis Toyota of McDonough

February 03, 2024

Very pleased with the whole experience, Cameron Peoples was our sales man, he was very pleasant. More

by Chiquismata986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron poples
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Chiquismata986, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

February 03, 2024

Wait time was okay. Prices were through the roof for a simple oil change so probably won't come back because of that. More

by noahv97
Recommend Dealer
No
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Noahv97, thank you for your feedback. We do try to keep prices competitive in the market so we regret to hear you felt they are too high. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

February 03, 2024

Scheduled oil change /phone, timely check in and only a little over an hour to finish time. Only negative- I was unable to use my reward points to pay and I have not recd email saying that program was clos More

by prrn4gvn
Recommend Dealer
Yes
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 03, 2024

Everything was good. All went well. Aspen was really good. I really enjoyed working with her. She had the answers. More

by RONPANKEY
Recommend Dealer
Yes
Employees Worked With
Apen Evans
Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Ronpankey, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2024

Great, quick and pleasant experience. The service center was very efficient in keeping me informed. I enjoyed the video detailing what was actively going on with my car. More

by mariegreen_07
Recommend Dealer
Yes
Employees Worked With
Katie, service center
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mariegreen_07! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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