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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,852 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,852 reviews

November 30, 2023

Efficient and very good service Good customer service, reasonable prices for the products friendly, reliable, trustworthy, More

by NHPDUFFEY
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Nhpduffey, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2023

Really great experience. Oscar Johnson was very friendly and diligent. I felt like my car was in great hands. The staff was also great when I first entered the service center More

by rfcarter7
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Rfcarter7! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2023

I bought my Camry there 10 years ago and always bring it there for its maintenance checks. I have never had a bad experience with the people who work here. More

by SSDRK5
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ssdrk5! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2023

I've been coming to this dealership for all maintenance for quite some time now. Raymond has always been up font and honest with me and that all any customer ask for. Thank you More

by NYCHEVYRIDER
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Nychevyrider, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2023

Great experience, all questions that I had were answered and everyone was nice and helpful throughout the process. More

by Vone_smile
Recommend Dealer
Yes
Employees Worked With
Jeremaine
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Vone_smile, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2023

Excellent service dept. Saved me some money on oil changes as I had never been told that I only needed oil changes every 10,000 miles rather than every 5,000 miles. More

by LM6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lm6268! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2023

A scheduled appointment for a headlight adjustment and check for a possible leak took over 7 hours. More

by JHM215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Jhm215, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

November 29, 2023

No David wasxgood. Service was fast David was helpful and ilove the coffee shop u have More

by TMCWATTY
Recommend Dealer
Yes
Employees Worked With
David Ray, David Ray
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Hi Tmcwatty, thank you so much for your positive comments about Jim Ellis Toyota of McDonough! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2023

She was thoughtful, caring and thorough. While she isn't my normal service advisor that I typically go to see, she was great to work with during this visit. More

by schauer.chris
Recommend Dealer
Yes
Employees Worked With
Victoria
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2023

It was okay, just a little to long. It took almost 2 hrs for a tire rotation. More

by deneshaclinch
Recommend Dealer
Yes
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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