Jim Ellis Toyota of McDonough

Service performed asap with timely communication about progress. Appreciate being kept in the loop and being given options re. Services considered needed. progress. Appreciate being kept in the loop and being given options re. Services considered needed. More

Keisha was my sales associate and was absolutely outstanding!! We had communicated briefly prior to going into the dealership, and she did so much checking and research into the buying parameters I outstanding!! We had communicated briefly prior to going into the dealership, and she did so much checking and research into the buying parameters I gave to her. She was very knowledgeable and experienced with the entire process and made me feel right at home! Would definitely buy from her again and again! Excellent customer service and great at what she does!! More

Great service. Listened to my needs and worked hard to make it happen. Neil Williams was a wonderful representative of Jim Ellis Toyota. I recommend this dea Listened to my needs and worked hard to make it happen. Neil Williams was a wonderful representative of Jim Ellis Toyota. I recommend this dealership to everyone that loves Toyota vehicles! More

Alex J is the best! !! Come see!! If it can be done, she will make it happen. !! Come see!! If it can be done, she will make it happen. More

The scheduled service appointment was very much so on time. Reid Millikan Was very knowledgeable and quick to answer any questions. The entire service appointment was very acceptable. I will definitely b time. Reid Millikan Was very knowledgeable and quick to answer any questions. The entire service appointment was very acceptable. I will definitely be back to see Reid for any of my service needs. More

Raymond is super professional and takes care of his customers! Always keeps me informed of my car service needs! He is the best!! customers! Always keeps me informed of my car service needs! He is the best!! More

Jeremaine was extremely professional. I really enjoyed working with him! I will recommend my friends and family I really enjoyed working with him! I will recommend my friends and family More

Katie Kerce’s service was exceptional. She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I ch She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I choose Jim Ellis for all my future car service needs! More

My internal door lock on my 2002 Toyota Tundra broke and I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took p I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took place and as the weekend grew closer, I called and was advised that “RAYMOND” was off until the following day. I asked the other advisor to check for the new part and she informed me it had arrived. I then scheduled my appointment for the following day. At 09:00, I pulled in the service bay and went inside to find “RAYMOND”. I was advised he was not at his station so I waited by my truck. Numerous advisors walked by and asked who I was waiting for and my response was “RAYMOND”. At 09:18, “REED” approached me and informed me that he needed to move my truck so the vehicles could continue to be processed. At this time, “REED” received an earful of my disappointment in Jim Ellis’ Service Department. He apologized for the absence and quickly did my paperwork. At 09:22, “RAYMOND” appeared and worked the order. “REED” approached me and stated the vehicle was ready to be moved and that is when I REQUESTED ANOTHER SERVICE ADVISOR. I was shocked to received a call from “RAYMOND” that my truck was ready…………….. More

Mr. Jones was very helpful in my search for a new vehicle. Definitely will return if I’m in a search for a vehicle again. vehicle. Definitely will return if I’m in a search for a vehicle again. More