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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.7
7,801 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 20 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 7,801 reviews

May 03, 2024

My Service Specialist, Oscar Johnson, was very professional and knowledgeable. We were served within the time expected. More

by Bakeretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Oscar provided you with professional and knowledgeable service during your visit. Meeting your expectations for timing is important to us, and we're glad we could deliver on that. Thank you for choosing Jim Ellis Toyota!

Helpful
May 03, 2024

Nice people, friendly and professional. Clean and spacious waiting room with good coffee Thank you More

by brads8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience at Jim Ellis Toyota! Providing a friendly and professional environment, along with amenities like clean and spacious waiting rooms and good coffee, is important to us. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please let us know.

Helpful
May 03, 2024

Great price negotiated but easily the most involved post-sale process I’ve encountered. I feel like critical portions of the purchasing process were missed at the time of transaction and I’ve been work More

by Dealer_Rater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff?
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the challenges you've encountered post-sale. Ensuring a smooth and comprehensive purchasing process is important to us at Jim Ellis Toyota. Your feedback helps us identify areas for improvement, and we're committed to rectifying any issues you've experienced. Please feel free to reach out to us directly at (770) 746-9374 so we can address your concerns and ensure your complete satisfaction. Thank you for bringing this to our attention.

Helpful
May 03, 2024

Service was fine, but it’s rude to have a member of the sales team call people trying to get them to trade in their car. Told the woman I was at lunch with a friend and wasn’t interested in talking, and sh More

by rnfinally2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for any inconvenience caused by the sales call during your personal time. At Jim Ellis Toyota, we strive to respect our customers' privacy and understand the importance of personal space. Your feedback is valuable, and we'll address this issue to ensure it doesn't happen again. Thank you for bringing this to our attention, and we appreciate your understanding.

Helpful
May 03, 2024

The dealership was busy but I only had to wait 5 minutes. I had a good bit of work done in preparation for a cross country trip. Waited for my vehicle and it was done in a reasonauamount of time. More

by mtnhappy1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that despite the busy dealership, you had a minimal wait time and your service was completed efficiently in preparation for your cross-country trip. Ensuring prompt and quality service is important to us at Jim Ellis Toyota. Thank you for choosing us for your automotive needs, and we wish you a safe and enjoyable journey on your trip!

Helpful
May 03, 2024

I was please with the service I received from Jim Ellis Toyota the customer service was very professional and speedy More

by CMCFARLANE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you were pleased with the professional and speedy service you received at Jim Ellis Toyota! Providing excellent customer service is our top priority, and we're glad we could meet your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

Helpful
May 03, 2024

Svc advisor Oscar, was awesome as usual. Very informative wirh timely svc and no surprise charges. Thank you sir, very much! More

by Kpe1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota of McDonough! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

Helpful
May 02, 2024

I had amazing service at Toyota of McDonough getting my very first car, a Corolla. I’m so happy with my purchase and the helpful team at Toyota More

by cassiedibble
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 02, 2024

Wonderful, we totally recommend and a very helpful staff Held me with the problem I’ve been wondering about with my vehicle and it was the right car finally got it fixed. I’m so happy. More

by K.MITCHELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha Stubbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a wonderful experience at Jim Ellis Toyota and that our helpful staff was able to address the problem with your vehicle. Providing solutions and ensuring customer satisfaction are top priorities for us, and we're delighted that we could help you get your car fixed and put your mind at ease. Thank you for your recommendation, and we look forward to serving you again in the future!

Helpful
May 02, 2024

Ameca was very helpful choosing just the right Buick Encore. We’re really enjoying it. We wil tell friends and family how helpful Jim Ellis is. More

by greatbestgingi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amica or close to it
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience at Jim Ellis Toyota. It's wonderful to hear that you're enjoying your new car! Thank you for your kind words and for considering us for future recommendations. We truly appreciate your support and wish you many enjoyable adventures in your car!

Helpful
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