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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,613 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,613 reviews

November 18, 2024

Shanya eased all my worries that I had about this process by exuding exceptional customer service. She made the appraisal process quick and stress-free, ensuring that a same day check was issued. The entire More

by Ayanna Peteet
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful review! Shanya is dedicated to providing exceptional customer service and ensuring a seamless, stress-free experience. We're thrilled to hear she eased your worries and made the appraisal process quick and efficient, even issuing a same-day check. Your recommendation means a lot, and we’re glad Shanya could assist you with such professionalism!

November 16, 2024

As a first time buyer I couldn’t have asked for a better salesperson. There was no hassle or pressure to get a deal done and he communicated well with everything that was going on. I recommend Jeremaine to More

by CThompson1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Jermaine made your first car-buying experience smooth and enjoyable. Providing a hassle-free, communicative environment is always our goal, and we're so glad to hear he delivered on that. We appreciate your recommendation and look forward to helping you again in the future!

November 16, 2024

Jermaine provided great service, was friendly, and i always appreciate a sales guy that’s isn’t pushy. He provided good feedback and was very helpful in getting us exactly what we wanted. More

by Em.harris116
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're so glad to hear that Jermaine provided you with great service and made your visit enjoyable. It's always our goal to help our customers find exactly what they want, without any pressure. We truly appreciate your feedback and hope to assist you again in the future!

November 15, 2024

My husband and I stopped in just to view a car with very little intentions of making any decision to trade at the moment. Of course we ended up leaving with a new Camry due to Jamari Byars. He made this an More

by lacymseay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your story! We’re thrilled to hear that Jamari Byars turned a casual visit into such a positive experience, making your decision to trade effortless. Congratulations on your new Camry! At Jim Ellis Toyota of McDonough, we’re here to ensure every step is seamless and enjoyable. We appreciate your trust and look forward to assisting you again in the future! 🚗✨

November 14, 2024

Dani was super helpful and worked with us to get the best price possible with the least back and forth. The whole team was super helpful to make the car buying experience as painless as possible. More

by Russell.hardeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Dani and the team made your car-buying process seamless and stress-free. Providing exceptional service and the best deals is what we strive for at Jim Ellis Toyota of McDonough. Enjoy your new vehicle, and don't hesitate to reach out if you need anything!

November 13, 2024

Service wait time is not acceptable. 3 + hours to get a simple oil change. Appointment system is broken and not dependable. Recommend a total revamp of the service department. More

by ALTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aspen Evans
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the long wait and the inconvenience you experienced with our appointment system. Your feedback is essential, and we’re committed to making improvements to ensure efficient service in the future. You can directly reach our Service Director, Jimmy Hernandez, at 770-288-3746 to discuss your experience further. Thank you for sharing your thoughts, and we hope to serve you better next time.

November 13, 2024

Keisha is favorite salesperson! She made things very easy. See her for all of your vehicle needs. More

by davidfayad
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for the shoutout! We're thrilled to hear Keisha made your experience smooth and enjoyable. She’s truly dedicated to helping our customers, and we’re lucky to have her on the team! If there's anything more we can do for you, please reach out anytime. Safe driving, and enjoy every mile in your new vehicle! – Jim Ellis Toyota of McDonough

November 11, 2024

David Washington gave me an awesome experience while purchasing a car. He worked with me & I was able to get a car at a valuable price that I’m comfortable with. He made my visit very easy & he was grea More

by selina_159
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the wonderful review! We’re so happy to hear David made your car-buying experience easy and comfortable. Enjoy your new car, and thank you for choosing Jim Ellis Toyota of McDonough!

November 11, 2024

This dealership made the process of trading in my car smooth and easy. Hudson Toussaint was very professional, kind, and courteous. Highly recommended him to anyone who needs help purchasing a car More

by kaitlinpace12498
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're glad to hear that Hudson made the process of trading in your car smooth and easy. We appreciate your recommendation and look forward to helping you again in the future. Enjoy your new vehicle!

November 11, 2024

David Washington was a good representative to work with and made my visit worth while, thank you for all your help David! More

by tommy731m.tm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the great feedback! We’re glad David made your visit worthwhile. We appreciate you choosing Jim Ellis Toyota of McDonough!

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