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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,864 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,864 reviews

September 01, 2023

Alex did a great job service was fast and informative about upcoming things needed for the car. I would recommend this dealer to others More

by thomassp62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl named Alex
Sep 01, 2023 -

thomassp62 responded

Keep doing what you guys do! Everyone I’ve ever had as an advisor has been awesome (Alex, Leo and Reid. Also the guys with the dreads I think his name was Justin. Not sure, but all have been great.)

September 01, 2023

Great customer service is the cornerstone of a successful business. It goes beyond mere transactions; it's about building relationships and exceeding expectations. Exceptional customer service is characteriz More

by Gaven_harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gaven_harris! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 01, 2023

The service staff are very friendly and they provide excellent customer service. I highly recommend them! More

by YLR09166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ylr09166! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 31, 2023

Very well run and organized dealership. Employees very courteous and helpful. Liked that I could see my car being serviced and with the video made by the mechanic servicing my vehicle. More

by sagill82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sagill82! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 31, 2023

He worked well with me and was able to help me buy my first car from Toyota. More

by Austin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Austin, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 31, 2023

Been going to this location for almost 10 years and I can tell the service has gotten really bad. Set appointment at 9:30am but my car never get in to look at until almost 12. Every other person came after m More

by BUNPATAING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Bunpataing, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

August 31, 2023

I had an exceptional experience working with Dylan and King Davis during the purchase of my new vehicle. Their expertise and professionalism made the entire process incredibly smooth and stress-free. They More

by Nik
Recommend Dealer
Yes
Employees Worked With
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Nik, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

August 31, 2023

Friendly people and great service! They really made the car buying experience easy. We would recommend them to others! More

by ebagwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Ebagwell, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

August 30, 2023

Great customer service. I made appointment for oil change and multi point inspection. I was in and out in an hour. More

by J Bridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, J Bridges! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 30, 2023

Keisha was super nice, very helpful and a pleasure to work with. I highly recommend working with her! More

by Gsueagledkj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Ellis Toyota of McDonough responded

Gsueagledkj, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

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