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Jim Ellis Toyota of McDonough
McDonough, GA
8,857 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,857 reviews
February 24, 2023
This place has the potential to be better, they always have too many excuses for wait time average of 2hrs with an appointment. They rotated my tire wrong put both good tires on the left and lower on the have too many excuses for wait time average of 2hrs with an appointment. They rotated my tire wrong put both good tires on the left and lower on the right… my car was wobbling, I had to take my car to Toyota South to correct the issue. I only go to this dealership because that where my warranty is. However, the sales department team is awesome, but the maintenance department needs improvement, if they want a customer to return and upgrade there cars there… More
by areathers
Verified CustomerFebruary 24, 2023
I had a pretty good experience despite me being nervous about my chances of being approved due to my credit about my chances of being approved due to my credit More
by Small.michelle93
February 23, 2023
This dealership is great. Customer service is excellent. My salesman King Davis is a true professional. His knowledge and experience is the reason why people want to buy car. Customer service is excellent. My salesman King Davis is a true professional. His knowledge and experience is the reason why people want to buy car. The whole staff makes us feel like home. The process of buying a car went smoothly and fast. I like to thank my sale person and the whole staff at for this whole experience. I will definitely buying my next car here. More
by saramychhou1
February 23, 2023
Was a great experience. The finance man Will Payne was great. The sales man Jamari was very nice as awll The finance man Will Payne was great. The sales man Jamari was very nice as awll More
by Marfrgs
February 23, 2023
I LOVE JIM ELLIS TOYOTA IN MCDONOUGH CUSTOMER SERVICE. I actually drive 1hr & 30mins to your dealership just to get my serviced here. I have NEVER experienced a bad or rude Customer Care Agent. My experie I actually drive 1hr & 30mins to your dealership just to get my serviced here. I have NEVER experienced a bad or rude Customer Care Agent. My experience has ALWAYS been pleasant. Victoria was EXCEPTIONAL, very professional kind, knowledgeable, & pleasant. I appreciate the maintenance personnel who ALWAYS do an EXCEPTIONAL job on my car to keep it in tip top condition. I ALWAYS share with others just how PLEASED I am coming here every time. Customer service care is a big thing for me & your team ALWAYS prove me right every time. THANK YOU again for an AWESOME, & EXCEPTIONAL EXPERIENCE at Jim Ellis Toyota at McDonough. More
by dreamech85
Employees Worked With
Victoria
February 23, 2023
Great customer service! Toyota good with working the clients. I appreciate their service. Thank you. Toyota good with working the clients. I appreciate their service. Thank you. More
by Nathan Tomlin
February 23, 2023
Service technician Oascar did a marvelous job. However, appointment was at 8:30, due to backlog of cars, not checked in until 8:55. An appointment line for vehicles is desperately needed. However, appointment was at 8:30, due to backlog of cars, not checked in until 8:55. An appointment line for vehicles is desperately needed. More
by Tonyahilliard
Employees Worked With
February 23, 2023
Waited 2 hours and car never got serviced. Had an appointment as well. Poor service Had an appointment as well. Poor service More
by Kaylayates1789
February 22, 2023
Victoria is so amazing with helping me get my running boards for my new Highlander. boards for my new Highlander. More
by Darleyne0963
