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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,857 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,857 reviews

January 19, 2023

Had a pleasant experience with the service department. Very helpful. Got the truck fixed brakes are great More

by Bradypestcontrol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Bradypestcontrol! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 19, 2023

This was the best experience I have had at a dealership in the last 15 years. I was greeted promptly at the door and taken back for my appointment within 5 minutes. I would highly recommend others come to More

by kimrichardson78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Thorpe
Jan 24, 2023 -

Jim Ellis Toyota of McDonough responded

Kimrichardson78, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 19, 2023

Toyota of McDonough is a great dealership to work with. They help you find what you are looking for without the normal high pressure sales tactics. More

by aly4mom
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Jim Ellis Toyota of McDonough responded

Aly4mom, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 18, 2023

Neil made the car buying process relatively easy. He answered all of my questions and reassured me that I was making the right decision when I was a little hesitant. Neil goes above and beyond his jo More

by Keri W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Keri W., thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

January 18, 2023

Keisha Stubbs was amazing to work with and I highly recommend you go through if you want a great car buying experience. We first started looking for a new vehicle in December and inquired about a vehi More

by scott.t.tu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Scott.t.tu, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

January 18, 2023

The dealership was very fast and efficient. Oscar was friendly and the waiting area was nice. More

by NURSEJAY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 18, 2023

Made me feel at home when I walked in and was greeted with a smile More

by katdiallo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Katdiallo! Thanks again for your business! Take care!

January 18, 2023

Very grateful for fast friendly help to buy my car after tornado damage totaled my old Toyota. Had everything ready when I got to the dealership. Keisha Stubbs More

by Linda Ragon
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

January 17, 2023

My associate was very nice and professional. . she was helpful and diligent about getting me in and out More

by TrinaMcClain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Trinamcclain1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2023

The communication was very poor. I had to drive there 2times to get answers. Was overwhelmed and very afraid to allow them to fix my vehicle More

by TACCARA_LANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Jim Ellis Toyota of McDonough responded

Taccara_lane, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

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