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Jim Ellis Toyota of McDonough
McDonough, GA
8,864 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,864 reviews
January 20, 2023
I love the dealership , but this last experience wasn’t to pleasant as usual. I didn’t like my service Rep customer service., to pleasant as usual. I didn’t like my service Rep customer service., More
by RENACARSWELL
Verified Customer
January 20, 2023
Reid Milliken, service advisor, is the best! He is knowledgeable and friendly. He gives me good advice and carries through with our plans! He’s a real asset for the service department. He is knowledgeable and friendly. He gives me good advice and carries through with our plans! He’s a real asset for the service department. More
by LSTORAR
Employees Worked With
January 20, 2023
First time coming to Jim Ellis to get our new car serviced. Our service advisor was courteous and quick. He explained what service the car needed, and was expeditious in the process. Nice lounge area serviced. Our service advisor was courteous and quick. He explained what service the car needed, and was expeditious in the process. Nice lounge area too. More
by frantzjr1
Employees Worked With
January 20, 2023
I came for an oil change and tire rotation. The service I received was terrible. I didn't receive any update concerning my vehicle. After a three-hour wait, I went to the front desk and the sta The service I received was terrible. I didn't receive any update concerning my vehicle. After a three-hour wait, I went to the front desk and the staff member ( Victoria Steinetz) had my paperwork ready to go. She had an inspection paper with some suggestions for my vehicle. I wasn't asked if I wanted to take care of any of the suggestions I was just led to the cashier. I normally receive a detailed invoice stating what had been done. I paid much more for the oil change then normal so I assumed the inspection had a cost. The total was written on the inspection paper with no real explanation. I really didn't appreciate the experience. More
by TERRANCEMOORE9
Employees Worked With
Victoria Steinetz
January 20, 2023
Very appreciative of their services. I intended to continue to get my vehicle serviced there. I intended to continue to get my vehicle serviced there. More
by justinworley20
January 19, 2023
Excellent customer care! Team went above my expectations to ensure I had the right car. Team went above my expectations to ensure I had the right car. More
by gfreda25
January 19, 2023
Had a pleasant experience with the service department. Very helpful. Got the truck fixed brakes are great Very helpful. Got the truck fixed brakes are great More
by Bradypestcontrol
January 19, 2023
This was the best experience I have had at a dealership in the last 15 years. I was greeted promptly at the door and taken back for my appointment within 5 minutes. I would highly recommend others come to in the last 15 years. I was greeted promptly at the door and taken back for my appointment within 5 minutes. I would highly recommend others come to this dealership for all their car needs. More
by kimrichardson78
Employees Worked With
Kayla Thorpe
January 19, 2023
Toyota of McDonough is a great dealership to work with. They help you find what you are looking for without the normal high pressure sales tactics. They help you find what you are looking for without the normal high pressure sales tactics. More
by aly4mom
Employees Worked With
