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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,624 reviews

August 31, 2024

great actitude great customer service very emphatic, help with every concern at a detailed level of communication More

by Juancarlosbelen97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you experienced great customer service characterized by empathy and attention to detail. Our team is dedicated to addressing every concern thoroughly to ensure you feel confident and well-informed. We appreciate your recognition and look forward to continuing to provide you with excellent service in the future!

August 31, 2024

A great family dealership. Would highly recommend Leon to anyone in the market for a Toyota. More

by Sami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and recommendation! We're thrilled to hear that you had a great experience with Leon and consider us a family dealership. We strive to make every visit welcoming and helpful, and it's wonderful to know Leon helped you find what you were looking for. We appreciate your support and look forward to serving you and anyone you recommend in the future! Safe travels!

August 29, 2024

Danny was exceptional and knowledgeable in helping me find the Perfect Car! I came in today and did not know if I was going to even get a car! I did with his exceptional knowledge and customer service! H More

by Drea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Teague
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Danny. His dedication to providing knowledgeable and exceptional customer service is what we strive for every day. We're glad he could assist you in finding the perfect car and answer all your questions thoroughly. We'll be sure to pass your kind words on to Danny. We look forward to welcoming you back in the future, and thank you for choosing us for your automotive needs!

August 28, 2024

O.M.G MY SALES LADY ALEX J IS THE BEST. SHE ANSWERED EVERY QUESTION, HELPED WHERE EVER SHE COULD TO GET ME IN MY NEXT CAR. IF YOU ARE LOOKING TO BUY YOUR NEXT VEHICLE PLEASE GO SEE ALEX J @ JIM ELLIS TO More

by Ivory.mcd
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your enthusiastic feedback! We're thrilled to hear about your positive experience with Alex here with us at Jim Ellis Toyota. Her dedication to answering questions and helping customers find their next car is exactly what we strive for. We appreciate your recommendation and look forward to continuing to provide excellent service. Please come see us again soon!

August 27, 2024

Came here to sell my Ford escape and the transaction went very well! I appreciate the staff and Ms. Alexander for making the process so easy. More

by kelly
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing us for your vehicle transaction and for taking the time to share your experience! We're delighted to hear that everything went smoothly and that Shanya and the rest of the staff made the process easy for you. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you need anything in the future, we're here to help!

August 27, 2024

Brian was Absolutely amazing salesman! Super patient and helpful. Very respectful and personable. Glad I was able to meet him and do business with him. More

by Troy González Mazzone
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Brian! We're delighted to hear that he provided you with patient, helpful, and respectful service. It's wonderful that he made a positive impression and made your car-buying experience enjoyable. We appreciate your feedback and are glad you chose to do business with us. We look forward to assisting you again in the future!

August 26, 2024

Amari Holland was very helpful and made the process easy! Thanks so much Amari great service More

by saisannihithcheerla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that Amari made your experience easy and provided great service. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future!

August 26, 2024

I set up an appointment to get a appraisal I wanted to see the value of my car before I sell it I had a great time. I was offered water and snacks and the process took about 10 to 15 minutes. Thanks shany More

by kerieste
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing us for your appraisal needs! We're glad to hear that the process was quick and enjoyable, and that Shanya made sure you were comfortable with refreshments. Your satisfaction is important to us, and we appreciate your kind words. If there’s anything more we can do to assist you, please let us know!

August 26, 2024

Walked in and sold my Ford 2015 Mustang on August 1st. Shayna was a great help and walked me through each step getting the most I can get for my used vehicle! I highly recommend this dealership. More

by anniston137
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're delighted to hear that Shayna was able to assist you effectively in selling your vehicle and that you felt well-guided through each step of the process. Your recommendation means a lot to us, and we look forward to continuing to provide great service in the future!

August 25, 2024

Extravagant fancy, lots of money spent on the dealership, looks like they make too much money off buyers. More

by Peadoublee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your thoughts. We strive to create a welcoming environment for our customers and invest in our facilities to ensure a comfortable and efficient experience. Our goal is always to provide value and top-notch service, and we appreciate your feedback as it helps us improve. Please let us know if there is ever anything else we can do for you! Safe travels!

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