Jim Ellis Toyota of McDonough

My transaction is not complete yet but so far Cori Gaither has made me consider purchasing a car somewhere else. Gaither has made me consider purchasing a car somewhere else. More

Frist stop at this dealership on our cart hunting and back to them at the end after few other stops. Had good service provide by sales consultant Hudson Toussaint. He was able to provide good recommendat back to them at the end after few other stops. Had good service provide by sales consultant Hudson Toussaint. He was able to provide good recommendation based on what customer need. . More

I've purchased three vehicles from this dealer. I was led here back in 2015 by my mechanic who is no longer with us. He introduced me to the BEST Salesman of all. Mr. Ali hands down is the BEST!!!! I was led here back in 2015 by my mechanic who is no longer with us. He introduced me to the BEST Salesman of all. Mr. Ali hands down is the BEST!!!!! He's kind, funny, friendly and goes the extra mile. 😀😀😀😀😀👍👍👍👍👍👍👍👍👍👍👍👍👍👍 He deserves an award for being the BEST SALESMAN OF THE DECADE. Everyone in his position should take notes from his playbook. You're the GREATEST MR. ALI😀🤗💗 More

Excellent service. The service lady at the door was very nice. She greeted and asked “ what brought you in today”. She had a nice smile The service lady at the door was very nice. She greeted and asked “ what brought you in today”. She had a nice smile More

Javon Harris was juat amazing! He made sure I was at ease with the whole process. Also he even drove the vehicle that I purchased to me! I will send all of my family and friends to He made sure I was at ease with the whole process. Also he even drove the vehicle that I purchased to me! I will send all of my family and friends too him! More

David Washington was an amazing salesman’s very attentive to my needs and put me in the car that I really wanted . Everyone needs a David on their team just not mine lol to my needs and put me in the car that I really wanted . Everyone needs a David on their team just not mine lol More

The worst service from start to finish. The only bright spot was the service advisor, Patricia. She was 5-star material. I first requested to ride along for the test drive. Didn't honor tha The only bright spot was the service advisor, Patricia. She was 5-star material. I first requested to ride along for the test drive. Didn't honor that request even though the service advisor wrote it on the order. Then came back with the reason why my car was making noise and shaking at high way speeds. Total asinine diagnosis. I am not a mechanic but I know foolishness when I see it. Kayla, the tech had a bad attitude. Asked why I couldn't ride along and she gave me some bs answer. I left without paying for sich a worthless diagnosis and a ridiculous amount to be charged for the supposed fix. Went down the street to Alpha Automotive. Got it diagnosed properly and fixed for one tenth of your cost. Get more experienced people or people who are supervised better to diagnose. I don't have money to waste on a bogus diagnosis. Kayla also needs to work on her customer service skills. She has none! More

Purchased tires for my Prius in 2021 because of the tire warranty. Service dept did not put me on their schedule twice even though I had sch two appointments. Gave my husband a last minute same day app for warranty. Service dept did not put me on their schedule twice even though I had sch two appointments. Gave my husband a last minute same day app for oil change and tire rotation, the low tire pressure light was on. Husband got half way home and saw the tire light still on, turned around went back.Victoria ended up telling him she looked at the tires and said they are fine ,that in order to do a diagnostic test it would cost $170 to find out if the sensor is defective. I bought tires from Jim Ellis again( second time) because of the lifetime warranty. Please help me understand how I can be confident that I’m not losing air in the tires what with the light on. I don’t even know if they tried to reset the sensor. I would like this matter revisited as it is not safe to travel on vacation with the tire sensor light on. Please contact me with a text to 678 8521698 as I am at work in healthcare and can not take calls. I can not possibly pay $170 for a diagnostic test that you may come back and say “0h it’s defective and will cost you this much”. Therefore I will never know about the reliability of my tires, is this what Jim Ellis Toyota is about? I look forward to hearing from you. Kathryn Lynn 678 8521698. A text please and I will contact you, More

Toyota McDonough always has excellent customer service. They keep my car running smoothly. My only complaint is they require an appointment and are usually booked out weeks in advance. They keep my car running smoothly. My only complaint is they require an appointment and are usually booked out weeks in advance. More

Reid is my go to service guy. He always gets me in and out without fail and doesn't pressure me by upselling. He always gets me in and out without fail and doesn't pressure me by upselling. More