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Jim Ellis Toyota of McDonough
McDonough, GA
8,871 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,871 reviews
August 16, 2022
Service advisor was attentive and got car in and out before the appt time. Service advisor also ordered a defective part that was under warranty in a timely manner. before the appt time. Service advisor also ordered a defective part that was under warranty in a timely manner. More
by Bobbysloan51
Verified CustomerEmployees Worked With
August 16, 2022
Always very professional and thorough. Keeps me informed of what's needed. I appreciate it very much!!! Keeps me informed of what's needed. I appreciate it very much!!! More
by april.banks
Employees Worked With
August 16, 2022
Kept me informed. Shuttle service is on point. Thanks. I will use again. The final cost was expected when paying. Happy about service. Shuttle service is on point. Thanks. I will use again. The final cost was expected when paying. Happy about service. More
by janice_mathis
August 16, 2022
The service rep was very rude and unprofessional. I came to them because I thought I was hearing a noise under the hood and when I came to pick up my truck the service rep had added and oil change a I came to them because I thought I was hearing a noise under the hood and when I came to pick up my truck the service rep had added and oil change and tire rotation without my approval. Be sure to review your work order because the more things the service rep charges you the more they make. These are things your vehicle really don’t need just away for them to up their pay checks More
by MCMULLEN.SHAUN2
Employees Worked With
David Ray
August 16, 2022
Kenny took care of servicing my car. He was pleasantly and through with explaining what service was going to take place. He also informed me that next time there will be a fee not for o He was pleasantly and through with explaining what service was going to take place. He also informed me that next time there will be a fee not for oil change but cabin air filter that will need to be changed. He also provided a cost estimate. Very helpful. More
by Elaine106
Employees Worked With
Kenny
August 15, 2022
A good dealer good costumer service always finish job on time ideal location too ok time ideal location too ok More
by Cleongraham
August 15, 2022
Reid Millikan was absolutely the best. He and the service dept came through for us when no one else could! He and the service dept came through for us when no one else could! More
by Lowejunk2021
Employees Worked With
August 15, 2022
My schedule appointment was great. I received great customer service and professionalism from the time that I entered the bay until the time that I left. Mr. TrD was great. I received great customer service and professionalism from the time that I entered the bay until the time that I left. Mr. TrD was great. More
by GEMK007
Employees Worked With
August 13, 2022
I had an excellent buying experience. Malcolm Redd was very knowledgeable and professional. I will definitely continue to do business and recommend this dealership to my friends and famil Malcolm Redd was very knowledgeable and professional. I will definitely continue to do business and recommend this dealership to my friends and family. More
by Deborahmackins
