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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,862 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,862 reviews

July 19, 2022

First off REID is amazing . Great personality and know his cars . He treats you like family (a long lost brother) . Most importantly he moves fast !! More

by NAE NAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Nae Nae! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 19, 2022

Service was exceptional, the staff was professional, kind and very accommodating. Great atmosphere; Awesome job!! More

by hughes815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria
Jul 22, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Hughes815! Thanks again for your business! Take care!

July 19, 2022

Ths service rep was very curious. He said he would get me out within the hour and he did. More

by VICDEAN3923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Ray
Jul 21, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vicdean3923! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 19, 2022

Overall good customer service experience. It did take long to get my new tires though. More

by KMBELL61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie
Jul 21, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 19, 2022

I loved the fact Macolm kept me updated about car every step of the way More

by Sierra.belt1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mason, Malcolm Redd
Jul 21, 2022 -

Jim Ellis Toyota of McDonough responded

Sierra.belt1, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

July 18, 2022

My service rep was great but this dealership has gone extremely downhill since it changed from Hank Aaron Toyota. More

by JUDSONLAURA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kaitlyn kerce
Jul 20, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 17, 2022

Took this dealership 25 days to payoff my trade-in! Late charges incurred and they can’t be bothered to return my calls. Also still have not receive Manuals for vehicle as promised. More

by bojangles887
Recommend Dealer
No
Employees Worked With
Neil Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure the name of man that processed the paperwork , David Ray
Mar 04, 2023 -

Jim Ellis Toyota of McDonough responded

Bojangles887, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 17, 2022

Ms. Cecelia is my Toyota angel! She always makes sure my vehicle is taken care of. More

by frazier_antavia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia
Jul 20, 2022 -

Jim Ellis Toyota of McDonough responded

Frazier_antavia, your positive review means a lot to us and we’re happy we could help you! Thank you, and have a fantastic day!

July 16, 2022

David Washington is amazing. He is extremely knowledgeable and customer focused. Best car buying experience ever! Worked the deal and made sure I was happy and clearly underst More

by Jay Richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jim Ellis Toyota of McDonough responded

Jay Richardson, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

July 16, 2022

Friendly, helpful, efficient - I would definitely recommend taking your car here to be serviced. Or go here and buy a new one! More

by Vince Avery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Jim Ellis Toyota of McDonough responded

Vince Avery, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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