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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,816 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,816 reviews

June 10, 2022

Wasted 2 hrs due to ordering incorrect part, also advisor not listening to information about oil change. More

by mccray_jennifer1988@yahoo.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Katie
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Mccray_jennifer1988@yahoo.com, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Your comments play a key role in the success of our business so we hope to speak with you soon.

June 10, 2022

Friendly staff, the place is welcoming, and the service is well done. I got a clear explanation of the work to be performed and why. More

by 900MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, 900mm! If you have any further questions, please give us a call. We're always happy to help!

June 10, 2022

Susan is a pleasure to work with! Susan and dealership were honest, transparent and duper easy to do business with. I'd highly recommend anyone in the market for a new Toyota to check More

by Mausuf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Crawford
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Mausuf, thank you for your kind words and congratulations on your new vehicle! We can't wait to see you again, have a great day.

June 09, 2022

Customer service is great the coffee shop is excellent. very clean facility . Very knowledgeable technician More

by na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2022 -

Jim Ellis Toyota of McDonough responded

Na, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

June 09, 2022

It was a great experience for my first time in this dealership. The people was so nice More

by Edjoyce5321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Jim Ellis Toyota of McDonough responded

Edjoyce5321, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 09, 2022

We were drop ins, Jerry worked diligently to get us taken care of quickly and for a fair price. The courtesy and efficiency of your service department can’t be beat. More

by Cbchamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry ( service manager)
Jun 11, 2022 -

Jim Ellis Toyota of McDonough responded

Cbchamb, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

June 09, 2022

They went out of their way to make sure I was listened to and attended. There were many people there, but I didn't feel like I was neglected in any way. More

by angela_solomon90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Angela_solomon90, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

June 09, 2022

I was quoted a price to have my tonneau cover installed. Unpin completion, I was charged $80.00 more than I was quoted. The price I was quoted should’ve been honored. More

by DOUBLEKNOTSPY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia
Jun 11, 2022 -

Jim Ellis Toyota of McDonough responded

Doubleknotspy2000, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

Jun 13, 2022 -

DOUBLEKNOTSPY2000 responded

The number you provided is not a working number. I called the dealership and could only get a voicemail. The dealership could just be busy.

June 08, 2022

The Staff was courteous, informative, and eager to answer my questions. Appreciated the Coffee Bar. More

by bludy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fran West
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Bludy, your positive review means a lot to us and we’re happy we could help you! We can't wait to see you again, have a great day.

June 08, 2022

They were courteous and friendly and did a good job changing my oil and rotating my tires. More

by Nancy.cain0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Nancy.cain0! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

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