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Jim Ellis Toyota of McDonough
McDonough, GA
8,659 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,659 reviews
April 14, 2022
This visit was a lot better than my previous visits, I didn't have an appt but ny vehicle was due for maintenance and they were able to take me on the spot, one hour wait for oil change and tire rotation didn't have an appt but ny vehicle was due for maintenance and they were able to take me on the spot, one hour wait for oil change and tire rotation More
by anacristinamargarita
Verified CustomerEmployees Worked With
James Gullo
April 14, 2022
Mr. Ali and Mallory were a big help in the car buying process. Mr. Ali was knowledgeable and answered any questions I had. process. Mr. Ali was knowledgeable and answered any questions I had. More
by Shanika
April 14, 2022
Thank you so much to Mallory Roberts for helping me purchase my brand new 2022 AVALON! I am so pleased with her and the dealership! I appreciate Jim Ellis and recommend everyone purchase from Mallory � purchase my brand new 2022 AVALON! I am so pleased with her and the dealership! I appreciate Jim Ellis and recommend everyone purchase from Mallory 😁 More
by Mdcudgel
April 13, 2022
Made a 9 am appointment a week ahead of time to get my oil changed in 2020 Avalon I purchased at your dealership. My car was not even taken to the service area until 11:30. I finally left there after 12:0 oil changed in 2020 Avalon I purchased at your dealership. My car was not even taken to the service area until 11:30. I finally left there after 12:00. This is absolutely horrible customer service. If you require me to make an appointment for service I expect service to be done in a reasonable amount of time. 3.5 hours for a 30 minute oil change is not at all reasonable. Your service writer Oscar was efficient and friendly but otherwise the experience was very bad. More
by WDAVIDS2
Employees Worked With
April 13, 2022
Neil & Michael are absolutely awesome! ! They are kind, patient & honest. They don't try to pressure you into a vehicle you don't need or payments that you would need to sell a kidney to ma ! They are kind, patient & honest. They don't try to pressure you into a vehicle you don't need or payments that you would need to sell a kidney to make. Lol. We had a seemless experience and got exactly what we wanted. We will continue to be repeat customers and will definitely highly recommend! Thanks Neil & Michael!! More
by Tinks & Steve
April 13, 2022
Service depth was fast, friendly and efficient. Will definitely be going back again next time. Will definitely be going back again next time. More
by mattnich1000
Employees Worked With
April 13, 2022
They were very polite and helped me with looking for a new vehicle which was beautiful I might add. new vehicle which was beautiful I might add. More
by jeanettapostell
Employees Worked With
April 13, 2022
The service was excellent. All the sales representative were quick to help assist my needs. I was pleased and satisfied with my time. All the sales representative were quick to help assist my needs. I was pleased and satisfied with my time. More
by Dennis
Employees Worked With
Victoria Steinetz
April 12, 2022
Required mantainance for 5,000 miles- it was quick and efficient! It took less than one hour! efficient! It took less than one hour! More
by felicianolovejoy
Employees Worked With
