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Jim Ellis Toyota of McDonough
McDonough, GA
8,876 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,876 reviews
April 26, 2022
Service was great! They took really good care of my vehicle and kept me updated with the services. They took really good care of my vehicle and kept me updated with the services. More
by alex.barth117
Verified CustomerEmployees Worked With
April 26, 2022
Great customer service! Leon & Lacy made the experience really easy and great. Everything was done electronically and was simple Leon & Lacy made the experience really easy and great. Everything was done electronically and was simple More
by wkwright89
April 26, 2022
Staff was extremely friendly, helpful and the service was quick! Cecelia was fantastic and kept us informed during our entire visit. Jim Ellis Toyota is the place to take your car for service! quick! Cecelia was fantastic and kept us informed during our entire visit. Jim Ellis Toyota is the place to take your car for service! More
by kkemp63
Employees Worked With
Cecelia
April 26, 2022
Wonderful. Great people. Great environment. Great coffee. Great staff. Great mechanics. Fast timing. Great service. Great people. Great environment. Great coffee. Great staff. Great mechanics. Fast timing. Great service. More
by MICHAELRIVERA121692
April 26, 2022
Initial call to make the oil change appointment took nine minutes. Operator appeared to be new and inexperienced. Service writer, Patricia Silverstein, thought my 2001 Avalon required synthetic motor oil. I minutes. Operator appeared to be new and inexperienced. Service writer, Patricia Silverstein, thought my 2001 Avalon required synthetic motor oil. I and the mechanic know that it doesn't. She stated that the service would take between one and a half to two hours. I told her that was unacceptable as I had a scheduled appointment for an oil change. The car came out unwashed. I asked Patricia if your policy had changed about washing vehicles that had been serviced. She replied, "Would you like it washed?" Since I had not been satisfied with her original time estimate, I didn't pursue the matter because my car was done in less than an hour. I did not receive any results from the "Toyota multipoint inspection". The delivery date on the invoice is incorrect. It should be 07April01 instead of 24Dec07. More
by ARTLONDON
Employees Worked With
Patricia Silverstein
April 25, 2022
My advisor Cecilia Thompson was great , with my service need at the time. She kept professional and showed compassion at the time of reassuring me that my car diagnosed is not as serious as I thought. I re need at the time. She kept professional and showed compassion at the time of reassuring me that my car diagnosed is not as serious as I thought. I really appreciate her answering all my questions and what she didn’t know she found the answer for me! More
by Shamika38
Employees Worked With
Cecilia Thompson
