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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,635 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,635 reviews

July 20, 2021

Totally Happy! Salesman Donald Smith was a champ. He went above and beyond. Traveled from OKC to purchase truck. Randy was great and so was the GM (Great Man) John. More

by Brent A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy and John, Donald Smith
Jul 24, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Brent A.! Thanks again for the positive feedback, and we hope that you have a great day!

July 18, 2021

Brian Ogoo was amazing! We bought two vehicles from him and told him we needed to be out by 2 PM. He got all the paperwork done and signed by 2 PM. He was very knowledgeable in the facts about each vehicle More

by R.Sensing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James gullo, William Mason
Jul 24, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, R.sensing! Thanks again for the positive feedback, and we hope that you have a great day!

July 18, 2021

Caswell Walker answered every question, was professional, very knowledgeable about the product, how to do all needed. I've already recommended him to friends, relatives that know about Toyota's good reputat More

by LUIGITISHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Payne, Caswell Walker
Jul 21, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Luigitisha! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2021

Alex E Miller energetic and motivated. He went out of his way to help us out and put us in a car that was best suited for us. More

by Tim Long
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex e Miller
Jul 23, 2021 -

Jim Ellis Toyota of McDonough responded

Tim Long, thank you for your kind words and congratulations on your new vehicle! We can't wait to see you again, have a great day.

July 17, 2021

Alex E Miller was an excellent sales representative. His customer service skills were superb and it made the whole process go along smoothly. I am very satisfied with my purchase More

by wilson_aubrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Ellis Toyota of McDonough responded

Wilson_aubrey, thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2021

Javon was very helpful! He was super informative and helped me find a good deal! Everything was simple and easy! He was very friendly and kind! More

by tomm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Ellis Toyota of McDonough responded

Tomm, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Toyota of McDonough! Thanks again for your business! Take care!

July 17, 2021

Mr. Ahmad was great! He got me in a 2018 corolla. With the help of him, mallory, & javon it made my experience with jim ellis pleasant! Thank you all. More

by Pllawson31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Jim Ellis Toyota of McDonough responded

Pllawson31, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2021

Ahmad Ali was professional and courteous. He searched for a vehicle as per my specifications and was very helpful and successful in finding a vehicle for me. I didn’t have an appointment but he graciously sp More

by Mwisz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

The wait time for an oil try was extremely long. I had a 11:00 appt and it was 3 hours later before complete. Totally unacceptable. Don’t think I will return. What’s the purpose of an appointment? I hate se More

by PCSAMUELS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 16, 2021

Great shopping experience. Expedited and worked with me to get a good deal. Also drove with me to return the rental car I arrived in. Would recommend Jim Ellis Toyota, Javon, Ahmad, and even the finance gu More

by A. Luidens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, A. Luidens! Thank you again for the great review!

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