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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,857 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,857 reviews

August 17, 2021

Alex E MillerHe did a amazing job. Very professional and Alex E Miller He did a amazing job. Very professional and went above and beyond to help us with our purchase. More

by seligandrea112577
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Seligandrea112577! Thank you so much again for your feedback! We hope you have a great day!

August 17, 2021

Reid is always on point. We have been going to this dealership for over 13 years. It's always a great experience at this dealership. More

by KCS80T6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks, Kcs80t6! We appreciate your continued business with us, and we're looking forward to your next visit! Thank you so much again for your feedback! We hope you have a great day!

August 17, 2021

Reid was most courteous and pleasant. I forgot a book at the dealership and he immediately contacted me, and had it shipped to me. No cost to me. Big up to him. More

by rjallong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Jim Ellis Toyota of McDonough responded

Rjallong, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 17, 2021

Cecilia was nice but I was quite disappointed that they didn’t wash my car when they usually did on my previous service with the other car More

by Amary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia
Aug 24, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 16, 2021

Alex E Miller Buying a new car is scary, and not something I was prepared to do, but Alex has made the situation much easier to handle! He was very informative, helpful and patient. Buying a car her More

by Hunter.elizabeth57
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Hunter.elizabeth57! Thank you so much again for your feedback! We hope you have a great day!

August 16, 2021

They never give me my air filter with my lifetime oil change. Very unprofessional. Seems dishonest. Not sure why? Please check to see why they aren’t doing it? More

by NATEMACK0
Recommend Dealer
No
Employees Worked With
Ahmad Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
Mar 04, 2023 -

Jim Ellis Toyota of McDonough responded

Natemack0, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

August 16, 2021

Nice experience, got the deal i was looking for.Jeremy Nice experience, got the deal i was looking for. Jeremy and Ahmad did great for me Thank you Javon for doing my connected service More

by Miguel D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Jones
Aug 24, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Miguel D! Thanks again for the positive feedback, and we hope that you have a great day!

August 15, 2021

I had an appointment at 12 PM. I came on time and ended up to be in Toyota for 3 hours to rotate my tires. People who came after me were served before me and left and I still was there for three hours. Mr. More

by NAZARMOSCOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Jim Ellis Toyota of McDonough responded

Nazarmoscow, vehicle care, and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

August 15, 2021

Mr Poole was a great salesman..told me everything I needed relating to my new Corolla..& the best thing was I was not at the dealership all day like in the past More

by anneadams54
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Anneadams54, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

August 14, 2021

All staff involved were very helpful and made sure we got exactly what we wanted. Leon was the best! He made sure to keep us informed every step of the way. More

by hmelton2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Hmelton2008, thank you for your kind words and congratulations on your new vehicle! We look forward to your next visit! Take care!

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