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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,857 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,857 reviews

August 14, 2021

Outstanding customer service! Very professional...! I would highly recommend him. We look forward to contacting him for future purchases! Our Princess loves her Corolla! What a blessing! Thank you for do More

by PAPERCHASER3000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Paperchaser3000! Customer service is one of our top priorities and we're glad to hear you received such excellent service! We look forward to your next visit! Take care!

August 14, 2021

Caswell is very professional and knowledgeable, he was able to get me in the exact car I wanted. I definitely recommend him and Jim Ellis as my salesman. More

by tamara.thomas3978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caswell Walker
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Tamara.thomas3978, thank you for your kind words and congratulations on your new vehicle! We hope to see you soon!

August 13, 2021

Leon Poole: The King of Jim Ellis Toyoya McDonough!! He did he magic again and hooked me up with a 2021 Rav 4!!! If you are looking to buy new or used, come and see Leon!! Warren Smith More

by Mr. Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Mr. Smith, thank you for your kind words and congratulations on your new vehicle! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2021

Michael and Jeremy made my car buying experience excellent. They were very professional and made me feel like they really care about their customers deeply. More

by mcrogers1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Jones
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Mcrogers1973, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2021

My appointment for an oil change was at noon. We were there at 11:45. Took 15 minutes to be checked in for service. At 1:15 I inquired as to why my 4-runner had not even gone backfire the oil change. More

by BUDGET.BOOK0427
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Did not really have a service tech,
Sep 01, 2021 -

BUDGET.BOOK0427 responded

The only thing you can do is when I have an appointment is get my vehicle back within ten minutes of the appointment! You need to stop over booking and making you customers wait 3 to 4 hours for an oil change

Mar 04, 2023 -

Jim Ellis Toyota of McDonough responded

Budget.book0427, vehicle care, and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 12, 2021

As apart of the Toyota family, this wasn't an ordinary oil change this time. With the help of my awesome salesman JeromyJones I became the new owner of a 2021 Toyota Highlander. He answer all of my quest More

by Ronnieveee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeromy Jones
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Ronnieveee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

August 12, 2021

I’m a believer in Toyota dealer service center repairs now, thanks to Reid and the team of techs. Fast, accurate identification of a noise two previous mechanics couldn’t diagnose and reasonable cost. More

by GMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gmt! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 12, 2021

Raymond is the absolute best. He always advise s me of the services I need on every visit so I am well prepared. This is the best dealership for my car’s needs. I recommend Jim Ellis to anyone. More

by MKBROCK51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Mkbrock51! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 12, 2021

Recommendation for this answer is with service improvements. We realize everyone is in need of employees but our appointment time started off late about 15 minutes. After waiting for 2 hours for a More

by RODDYANDSHIRLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 12, 2021

Brian did such a great job helping me pick a car and showing me the different cars on the lot. I did not consider getting a RAV4 until he showed me one. Thanks Brian ! More

by Aub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Aub! Until the next time we meet, take care!

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