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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,624 reviews

June 04, 2021

Mr. Reid is and has been my service advisor for almost 5 years he is great. I have had several problems with the call center to schedule service and this almost caused me to change dealerships but Kendaly More

by LEIGHA Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendalyn Smoak , Dana Hull, Meagan Thackston, Danelia West
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Leigha Davis, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 03, 2021

Ms Mallory did an EXCELLENT, thorough job! I love my Camry. The process was swift and keen. It made my car buying experience alike no other. More

by Jada.R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2021

Great service I got a wonderful deal on my brand new car ...trade in when so smooth Malcolm did a wonderful job explaining everything to me and my kids lovvvveeeee it also More

by antoinettewilliams626
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Redd
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Antoinettewilliams626! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 03, 2021

Easy, great service, awesome employees. Went to get a truck on a min budget and they worked with me tremendously. Also gave me more than thought on my trade in!!! Highly recommend!!! Toyota is great! Ask More

by MrsMac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mason, Fran West, Malcolm Redd
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Mrsmac, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

June 03, 2021

Very good purchase experience. Neil Williams explanations of the car were excellent. No pushy sales pressure and fast efficient handling of all the paperwork.. Will advise others of my satisfaction.. . More

by car buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Car Buyer, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

June 03, 2021

It took longer than usual even though line in was short. Didn't get multipoint Inspection check off sheet. Needed to know where was at More

by MZDUNN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure her name that checked me in
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

June 03, 2021

Had stopped by once the week prior to purchasing a vehicle. Called our salesman a couple of times with questions on a vehicle we were interested in. Came back the next week and purchased a new 4Runner More

by runch
Recommend Dealer
Yes
Employees Worked With
William Mason, Jeromy Jones
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Runch, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

June 03, 2021

excellent job .the deal was done in few minutes and the paper work was also done quickly. we expected silver color but we got grey color.it is ok. please take more time in explaining the different func More

by subhas IYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Donald Smith
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Subhas Iyer, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

June 03, 2021

Mallory and Ali was very helpful and on point. Ali worked with me to get me the best possible deal and trade in value. Mallory knows her work she walked me through the set up with ease and make sure I unders More

by aswanson1126
Recommend Dealer
Yes
Employees Worked With
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Aswanson1126, thank you for your kind words and congratulations on your new vehicle! We hope to see you soon!

June 02, 2021

Great reception from start to finish..Quick responses to work order was impressive. I will recommend her to my family and friends. Very energetic and caring. More

by chuckiwueke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson (service)
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Chuckiwueke, your positive review means a lot to us and we’re happy we could help you! We look forward to your next visit! Take care!

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