Jim Ellis Toyota of McDonough

Great experience! Malcolm and William has great customer service and I highly recommend them both & also this dealership! service and I highly recommend them both & also this dealership! More

I really had an interesting experience at the store, but all my concerns and needs were handled professionally. I would definitely continue to use this branch of Toyota. I would also be referring friends, f all my concerns and needs were handled professionally. I would definitely continue to use this branch of Toyota. I would also be referring friends, family and employees to Mr. Ali. Thanks again Mr. Ali. Life happens, but you were an example of overcoming circumstances. More

Great dealership very friendly people it was the first online car purchase I have ever made!! I don’t think I want to buy cars any other way!! great experience thank you so much!! online car purchase I have ever made!! I don’t think I want to buy cars any other way!! great experience thank you so much!! More

Alex E Miller was a great resource during the process. He definitely helped to make things as smooth as possible. definitely helped to make things as smooth as possible. More

Unbelievable customer service provided by Brain and Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will ref Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will refer you all to my friends and family. Thank you for everything!!!! More

I like that they aren't as pushy as they were a few years ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received my bill the coupon was not included. I had to wait while they refigured the bill. One customer service rep checked me in but another one checked me out and did not relay the coupon to the person taking over my account. The bill was still higher than it should have been by a few dollars but I decided to just pay it and get out of there. Had to go find an employee to move a car so I could get out because they had blocked me. But all in all, they are so much better than they used to be. More

Alex E Miller literally loves him would give him a million stars he was so helpful throughout the entire process we loves him so much! Yay! million stars he was so helpful throughout the entire process we loves him so much! Yay! More

Always great service from the dealership. Reid does an outstanding job as I am sure all the service advisors do. outstanding job as I am sure all the service advisors do. More

Had to remind of oil change, had car washed it was put directly in sun thousands of water spots, went to finalize paperwork and service dept didn’t know anything about my service but after 15 minutes or s directly in sun thousands of water spots, went to finalize paperwork and service dept didn’t know anything about my service but after 15 minutes or so realized who service person was. could be more welcoming. Hugh difference when I purchased vehicle. More

Pros: decent customer service, fairly easy to make an appointment with location Cons: arbitrary charges that are without any clear explanation added to your invoice. Beware. appointment with location Cons: arbitrary charges that are without any clear explanation added to your invoice. Beware. More