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Jim Ellis Toyota of McDonough
McDonough, GA
8,867 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,867 reviews
June 30, 2021
Brian was extremely friendly and helpful in my car buying experience. His communication was great, he answered all of my questions and followed with me afterward. I would definitely Recommend! experience. His communication was great, he answered all of my questions and followed with me afterward. I would definitely Recommend! More
by rosekean12
Verified Customer
June 30, 2021
Cecilia Thompson was extremely pleasant and helpful during my visit to the Service Department. She was very thorough, and provided feedback and information in a timely manner as promised. The departm during my visit to the Service Department. She was very thorough, and provided feedback and information in a timely manner as promised. The department performed the diagnostics on my vehicle quickly and professionally. Thanks again. More
by D White
Employees Worked With
Cecilia Thompson
June 30, 2021
I like the dealership and I like the service but I just wish that they were a little bit quicker. The wait is at least two hours. at least. wish that they were a little bit quicker. The wait is at least two hours. at least. More
by Senitrasyas
June 30, 2021
Great service, got a good deal on my trade, fantastic service from Jackie and Donald. I will definitely send any of my friends interested in new or used cars to them! service from Jackie and Donald. I will definitely send any of my friends interested in new or used cars to them! More
by egallowaystudio
Employees Worked With
Jackie Ndwuke, Donald Smith
June 30, 2021
Neil Williams works very hard to make purchasing a vehicle as smoothly as possible. He does what it takes to work hard for the customer. I recommend him to anyone needing a vehicle. vehicle as smoothly as possible. He does what it takes to work hard for the customer. I recommend him to anyone needing a vehicle. More
by Cathypetty5
June 30, 2021
I love the customer service at Jim Ellis. They are always helpful and ensure I have everything I need while I'm there. I usually make an appointment and get there 15 minutes before my arrival time. always helpful and ensure I have everything I need while I'm there. I usually make an appointment and get there 15 minutes before my arrival time. They take my car back and give constant updates. Thomas help me (it has been a couple weeks), I may not remember his name but I remember how attentive he was and how I felt appreciated as a customer of Jim Ellis Toyota of McDonough. This is the 2nd vehicle purchased in my family from this establishment. I will definitely be back and tell others who are in the market. More
by KLA251
Employees Worked With
Thomas
June 29, 2021
I love the environment they are so friendly!! They are patient and very nice! I love the fact that I wasn’t rushed into buying a car. patient and very nice! I love the fact that I wasn’t rushed into buying a car. More
by ross.tanisha79
June 29, 2021
Mallory has continually provided exceptional customer service each time I have called or visited. She goes above and beyond and always provides service with a smile. service each time I have called or visited. She goes above and beyond and always provides service with a smile. More
by Sunshinecollier02
Employees Worked With
June 29, 2021
Brian was very helpful and knowledgeable about my new RAV4 RAV4 More
by Katieshultes
Employees Worked With
June 29, 2021
Reid, Always provides Excellent Service to me on All of my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Se my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Service Manager ASAP. Thank You Reid. More
by Cribbrobert17
Employees Worked With
