Jim Ellis Toyota of McDonough

The sales reps were very friendly and accommodating. Rose took the time to explain all the major ins and outs of the vehicle and Neil took us on a wonderful test drive. He knew exactly the type of road we ne took the time to explain all the major ins and outs of the vehicle and Neil took us on a wonderful test drive. He knew exactly the type of road we needed to drive in order to test the functionality of the car. Overall, my car buying experience was phenomenal. More

This dealership is the best between their awesome employees / customer service and the amazing work they perform. Satisfied Toyota customer way to go team Toyota. employees / customer service and the amazing work they perform. Satisfied Toyota customer way to go team Toyota. More

Air condition stop working before I got home. was told nothing was wrong with it recharged and was working. It was working for a short time. nothing was wrong with it recharged and was working. It was working for a short time. More

My service was handled in a timely manner. Megan was wonderful. She was very professional and of the upmost help. Will be back here the next time for my car's service. wonderful. She was very professional and of the upmost help. Will be back here the next time for my car's service. More

Gerald Hopkins is awesome! He assisted us with finding the perfect car for me for the perfect price. I highly recommend him. Thank you Gerald! the perfect car for me for the perfect price. I highly recommend him. Thank you Gerald! More

Service Appt. First let me say I would have given this 5 stars except I received a notice stating I missed my appointment! Amanda was super nice and professiona First let me say I would have given this 5 stars except I received a notice stating I missed my appointment! Amanda was super nice and professional and showed me around since it was my first time there. I needed to work while I was there so she even found me a nice spot to set up my computer. I would recommend when you send out the notice that service is needed that you indicate what service is being referred to. For example we received notice service was needed and when I got there was told it was a tire rotation--wou9ld like to have known that up front. More

Noah to the rescue! Let's face it; no one likes going to the dealership to have their car serviced. The process of being seen and logged into their system, I admit, was f Let's face it; no one likes going to the dealership to have their car serviced. The process of being seen and logged into their system, I admit, was fast and precise. However, unfortunately, the representative who entered my information made me feel like another dollar. She assumed the worst with my vehicle and immediately suggested that I spend more money on a more expensive service. I then left the dealership and got a second opinion and learned that what I previously suggested was the actual problem. When I returned to Jim Ellis, I was approached by an associate by the name of Noah. He followed back up on my previous request and informed me that he would take care of everything from there. Noah has excellent customer service and didn't treat me like I was another dollar for Jim Ellis. While waiting in the lounge, I had thought that this would have been my last time with this dealership. When my service was complete, it was Noah who came and informed me that my car was ready to go. Thanks to Noah, Jim Ellis, you still have a customer! More

Great Experience The process was a little long but overall it was great. They were not at all pushy. They helped me as much as possible. Both were very patient Thank The process was a little long but overall it was great. They were not at all pushy. They helped me as much as possible. Both were very patient Thank you More

I love my Toyota RAV4 2018 everything about it except I wish they would of made air vents for the back seats. Luis Robertson did a great job on showing me all the different used Rav4 to choose from. I also wish they would of made air vents for the back seats. Luis Robertson did a great job on showing me all the different used Rav4 to choose from. I also love that my Toyota has the Blindspot detectors in the side mirrors. I think it should be mandatory every vehicle has Blindspot detectors installed. More

Luis did an excellent job finding a perfect car for us. He went above and beyond. We will refer him to our family and friends. Thank you so much Luis for all of your help. He went above and beyond. We will refer him to our family and friends. Thank you so much Luis for all of your help. More