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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,672 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,672 reviews

December 19, 2019

Great service Dana was very nice and explained everything well.. She was knowledgeable and pleasant to work with. She made it easy to complete the service appointme More

by NSROULHAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Dec 19, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback on your recent service visit. Your satisfaction is of upmost importance to me and my team. Please let me know if you have any questions or concerns regarding your visit. Thank you again for your continued support, and thank you for being a part of our family!

December 19, 2019

Awesome staff I have purchased 3 vehicles from this dealership. 2 when it was McDonough and this one thru Jim Ellis. Every experience has been great. Friendly and More

by betterlifeindeed9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fazal Sher, Tim Hackney, Amanda Cambron
Dec 31, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! It was my pleasure assisting you with your vehicle purchase. I look forward to seeing you in the near future!

December 19, 2019

Pleasant experience The person I work with is very helpful answering questions I have and wait was pleasant. It was just regular service. I needed an extra key and she pr More

by mvttucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Dec 31, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback on your recent service visit. Your satisfaction is of upmost importance to me and my team. Please let me know if you have any questions or concerns regarding your visit. Thank you again for your continued support, and thank you for being a part of our family!

December 19, 2019

Excessive wait time Went in on a weekday at 10:00am. Was told the wait time was 2.5 hours which I couldn’t understand because there was not many cars. It took more than 3 More

by atltray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noah Peacock
December 19, 2019

MD is a Jim Ellis customer for life So, to begin I usually don't go to dealerships for purchasing cars. By chance I stopped at Jim Ellis Toyota of McDonough just to look around. Gerald More

by carpro.md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Hopkins, Tim Hackney, Noah Peacock
Jan 02, 2020 -

Jim Ellis Toyota of McDonough responded

Thank you for the positive feed back. It was my pleasure to assist you with the purchase of your vehicle. Please be sure to reach out if need anything in the future.

December 18, 2019

Fast quick. Very good with service. Didn't take as long as I thought it would. Will come back for8 service. Keep up the good work. Pleased. More

by babygirltalley14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton Hall, Daniel Feliciano, Amanda Cambron
Dec 18, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

December 18, 2019

Service Department Very please with how quick I was in and out. My experience was a good one. Customer service was great! Friendly staff. My car was ready when I was More

by usherdevee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock
Dec 18, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! I greatly appreciate you taking the time to leave your comments on your experience. If there are any questions or concerns I can help with, please feel free to contact me.

December 18, 2019

Awesome service. They went out of their way to bring me the car for a test drive when I wasn’t sure if I’d make it to the dealership. Everything went very smooth and I got a great deal on an awesome car. T More

by manance
Recommend Dealer
Yes
Employees Worked With
Brian Hoe
Dec 18, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you, It has been my pleasure guiding you thru your car buying journey. It is my goal to provide an iconic customer experience when purchasing or selling a vehicle while representing Jim Ellis Toyota with the upmost integrity. I certainly look forward to assisting you, your friends, and family with all vehicle needs for years to come.

December 18, 2019

Miguel was very courteous and helpful to us at Jim Ellis dealership with our buying experience on December 18,2019. Made it great a experience. More

by Cintron72
Recommend Dealer
Yes
Employees Worked With
Daniel Feliciano, Miguel Perez
Dec 19, 2019 -

Jim Ellis Toyota of McDonough responded

Hearing that you had great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Jim Ellis Toyota in McDonough, we wish you many happy miles in your vehicle. We look forward to serving you for many years to come!

December 18, 2019

I walked in to Toyota today to get my car serviced (I have a 2016 Toyota Corolla) guy by the name of Mr. Hall came and was talking with me about trading my car and getting a great APR rate which is curre More

by Tavaka C.
Recommend Dealer
Yes
Employees Worked With
Milton Hall
Dec 19, 2019 -

Jim Ellis Toyota of McDonough responded

I greatly appreciate the positive feed back. I was very happy to assist you with the purchase of your vehicle. Please be sure to let me know if you need anything in the future! Look forward to seeing you soon!

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