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Jim Ellis Toyota of McDonough
McDonough, GA
8,613 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,613 reviews
July 22, 2019
Excellent service! Once again, I had an excellent experience with the Service Center. I trust that my Tacoma will be expertly serviced with every visit and they've repea Once again, I had an excellent experience with the Service Center. I trust that my Tacoma will be expertly serviced with every visit and they've repeatedly proven their professionalism. Raymond Persaud is very knowledgeable and a pleasure to do business with. More
by DL
Verified CustomerEmployees Worked With
Raymond Persaud
July 22, 2019
Dependable and Professional Service! I have had great experiences with service for our Toyota Prius and Sienna since 2011! David was very helpful in coordinating our appointments. Would h I have had great experiences with service for our Toyota Prius and Sienna since 2011! David was very helpful in coordinating our appointments. Would highly recommend this dealership. More
by mona65
Employees Worked With
David
July 22, 2019
Enjoyable experience, friendly employees They helped me find what I was looking for, they were incredibly friendly, and they were able to be flexible with my financial situation. I really enj They helped me find what I was looking for, they were incredibly friendly, and they were able to be flexible with my financial situation. I really enjoyed the customer service they had and I would recommend to others. More
by bgazzi698
July 19, 2019
Good Experience I had a good experience with Robert Scott and William Mason. Both were knowledgeable about the products they were selling and acted professionally du I had a good experience with Robert Scott and William Mason. Both were knowledgeable about the products they were selling and acted professionally during our interactions. More
by JOHNHARRIS324
Employees Worked With
Robert Scott, James Allen, William Mason
July 19, 2019
Customer I received good service that was much faster this time. The service manager that helped me was very professional and provided me with good information I received good service that was much faster this time. The service manager that helped me was very professional and provided me with good information. More
by nicoleruthlewis
Employees Worked With
Derrick Mixon
July 17, 2019
My car wouldn't start two days after my service. My car wouldn't start two days after my service visit. I thought it was standard to check the battery. I had to get a new battery. My car wouldn't start two days after my service visit. I thought it was standard to check the battery. I had to get a new battery. More
by joycerosemon
Employees Worked With
I don't remember who I worked with.
July 17, 2019
Recommended Unnecessary Service Repairs Jim Ellis of McDonough Service Department claimed two tires were worn to the end of their service limits and tires showed outer wear de to misalignmen Jim Ellis of McDonough Service Department claimed two tires were worn to the end of their service limits and tires showed outer wear de to misalignment even through I had an alignment and tire check done two months earlier. I took my car back to the company I purchased the tires from and had the alignment for verification and found what Jim Ellis reps said was not true. Also, Jim Ellis Toyota Service Reps said they found drive belt to be worn out and in need of replacement. Had my car checked by another mechanic service company who said the drive belt looked new and showed no wear. Took three hours even after appointment just to do any oil and transmission fluid change. More
by EUSAAB
Employees Worked With
don't remember
July 17, 2019
Great service! My wait time was less than expected with my appointment and they even took my vehicle early. Everyone was nice and they even washed my 4Runner after My wait time was less than expected with my appointment and they even took my vehicle early. Everyone was nice and they even washed my 4Runner after the service! More
by frederickpdd
Employees Worked With
Winston
July 17, 2019
Love Jim Ellis Toyota This was our 3rd purchase from Mr. Leon obviously we are extremely happy with his customer service. I highly recommend him if you’re in need of a car, This was our 3rd purchase from Mr. Leon obviously we are extremely happy with his customer service. I highly recommend him if you’re in need of a car, used or new. And we love all our Toyota’s- A Camry, Corolla and now a Ch-R. More
by Sabrina
July 17, 2019
Oil change& tire rotation I don't mind the wait because they make sure you are comfortable. They make it fast & great .They make you feel at home & they treat you family rather I don't mind the wait because they make sure you are comfortable. They make it fast & great .They make you feel at home & they treat you family rather than customers. The snacks are a plus to# More
by shajinawill
