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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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August 04, 2023

Great and timely service with a very nice waiting area that has water and snaks More

by EIGHT8KDS21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 04, 2023

The service was quick and the staff was friendly. I enjoyed getting the video of my brakes and the work they inspected! More

by kurleykay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 04, 2023

Curteous, prompt, and communicates well. They always do a great job. I like the waiting areas. More

by Natbranch07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar, Phillip
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

Natbranch07, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 04, 2023

Reid was very responsive and helpful as were the rest of the I dealt with. More

by jmatala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

Jmatala, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 03, 2023

The service was okay but they didn't top off my fluids that was disappointing. They use to do it before. My antifreeze canister was empty. More

by abrams790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Thorpe
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Abrams790! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 03, 2023

Been having our cars maintained here along with any repairs, if we can afford them for years. We have 4 Toyotas in all. Expensive labor rates and parts cost, but you receive excellence and customer ser More

by MGCOX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid is the best!!!!, David Ray
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

Mgcox2, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 02, 2023

Promote Luis. He got me my car in under 2 hours which was the shortest amount of time I spent in the dealership. He made the process easy. He's GOATED in my book More

by edenjh08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 02, 2023

Great customer service I will be back tomorrow and have my brakes repair done thanks More

by PATDANIEL841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name he is around 54 black I think he is from NYC he has a go T
Aug 07, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Patdaniel841! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

August 02, 2023

Nice and comfortable waiting area with complementary coffee. Was great watching a video with the mechanic explaining the details of my car. Also great that I was in and out of there in less than an hour More

by Bulldawgmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex paige
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Bulldawgmichael! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 02, 2023

Quality of customer service and vehicle maintenance quality are very, very, very, very, very,very poor. More

by DEBRA.CLAYBORN7811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Jim Ellis Toyota of McDonough responded

Debra.clayborn7811, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

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