Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,275 Reviews of Toyota of McDonough - Service Center
Sort by
August 02, 2023
Great group of sales and financial employees. Will return in the future to buy my next vehicle. Will return in the future to buy my next vehicle. More
by jmorris2014
Verified CustomerEmployees Worked With
August 02, 2023
The service and sales department personnel are always great! I'm impressed by the dealership's process of keeping me informed of the status of my car being serviced. They have made me a loyal customer. great! I'm impressed by the dealership's process of keeping me informed of the status of my car being serviced. They have made me a loyal customer. Great job! More
by keig9402
Employees Worked With
Other Employees :
Lavar Freder
August 01, 2023
Very fast and always do a great job and I will definitely recommend to a friend recommend to a friend More
by Dollaz84
August 01, 2023
Reid is everything one could want to fulfill this customer service role. Great personality, genuinely cares about the customers experience. He’s helped my family for years and continuously exceeds ex customer service role. Great personality, genuinely cares about the customers experience. He’s helped my family for years and continuously exceeds expectations. Really appreciate him. Thanks for making everything seamless. More
by Jared
Employees Worked With
August 01, 2023
Great service. Reid and Oscar are great. I appreciate the personable service. Definitely worth the drive. Reid and Oscar are great. I appreciate the personable service. Definitely worth the drive. More
by LORIJ1104
August 01, 2023
Jim Ellis Toyota provides top notch service every single time. They are the only place I trust with my Camry. A special note of thanks to Victoria and Raymond for another great experience!! time. They are the only place I trust with my Camry. A special note of thanks to Victoria and Raymond for another great experience!! More
by Christina Jelks
August 01, 2023
The customer service was awesome. The person who was appointed to me was excellent. He was very professional and displayed courtesy The person who was appointed to me was excellent. He was very professional and displayed courtesy More
by asuaka31
Employees Worked With
July 31, 2023
New 2023 Tacoma SR5 was dented during first service. Dent was not there when it was brought in for service. I will find another dealer to service. Dent was not there when it was brought in for service. I will find another dealer to service. More
by J.R.
Employees Worked With
July 30, 2023
On July 27, 2023, I Jose Girot, Left my Highlander for oil change and service. Inspection resulted in changing the right rear tire due to a plug on the tire wall. I understand the safety concerns. My oil change and service. Inspection resulted in changing the right rear tire due to a plug on the tire wall. I understand the safety concerns. My wife noticed the next day that the glove compartment would jot properly close. Well it is obvious that the mechanic broke a plastic part and the glove compartment will not close. The mechanic was looking for the tire lug nut lock. He naturally took everything out of the glove compartment and then proceeded to jam everything back in without properly distributing and forced the glove compartment to close and broke the lower left mechanism. This negatively reflects bad on the mechanic but also on the dealership! No integrity at all to own what he had done, how stupid the mechanic looks now, did he think we would not notice?? I called the rep David Ray on July 28, 2023, and he did not reply back. Another bad customer service. With prices going up everyday at the dealership you would think that your employees are responsible and trust worthy! No - zero customer service! Let’s see if someone actually reads this and calls me back at 678-876-5551. Or it is just an informal process to just go thru the motion that survey are send but NOT actually read or any action taken!!! More
by Jose Girot
Employees Worked With
David Ray - poor service rating
