Back

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

Sort by
July 30, 2023

The customer service is always great. I was in and out in a timely manner. More

by artgordon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Artgordon12! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

July 30, 2023

Loved the updated video. The service was quick. Friendly staff. Great communication between employees and customer. More

by j9fischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Jim Ellis Toyota of McDonough responded

J9fischer, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

July 29, 2023

I will never return to this dealership again because of the poor service I received. More

by BPARISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Aug 02, 2023 -

Jim Ellis Toyota of McDonough responded

Bparish, thank you for leaving feedback about your experience with our team at Jim Ellis Toyota of McDonough. We take every review seriously and work tirelessly to provide great service and value to our customers. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 28, 2023

Had an appointment though was still at the dealership for over 3 hours. Requested service was performed as requested though. More

by kperry281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 28, 2023

She was professional, humble, great at explaining in detail about parts and services that were provided. She took an extra step to look at an item that costed more than it should have and reduced it to More

by paytonross18
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Aug 02, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Paytonross18! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 28, 2023

Reid was super helpful. He worked us into the schedule and kept us apprised of the progress done. More

by Johnfrench99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Jim Ellis Toyota of McDonough responded

Johnfrench99, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 28, 2023

Thank you for all you do Jim Ellis Toyota in McDonough. Very professional. Keep up the great work. More

by susanhelenaking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Jim Ellis Toyota of McDonough responded

Susanhelenaking, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 28, 2023

Prompt and on time and very professional. Love the fact they do videos of your vehicle for you to review More

by Touchedbyascent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 27, 2023

I am a carrier technician, mostly in dealerships. I can see a good service department. You have an very good serv/parts in my opinion. More

by Drnashram3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Jul 30, 2023 -

Jim Ellis Toyota of McDonough responded

Drnashram3, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 27, 2023

Waited five hours before being told I needed a new engine cover. The part is $221 but the labor is $1891. This is just ridiculous. More

by HILLDRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember her name
Jul 30, 2023 -

Jim Ellis Toyota of McDonough responded

Hilldring, thank you for your feedback. We do try to keep prices competitive in the market so we regret to hear you felt they are too high. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

...
123
...