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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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July 13, 2023

It was very enjoyable and did not take long and the young man was very pleasant More

by coachkphillips
Recommend Dealer
Yes
Jul 20, 2023 -

Jim Ellis Toyota of McDonough responded

Coachkphillips, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 13, 2023

REALLY REALLY good customer service. Nice people everyone is willing to help you. Hudson took really good care of me. Through the whole process. I went by myself and as a female I didn’t More

by NIKKISANDERS975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Nikkisanders975, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 12, 2023

Excellent service will definitely recommend you to anyone looking for car service. Great job thanks. More

by Ifynate1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Ifynate1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 12, 2023

Excellent Customer Service with Raymond! I also was very pleased with my mechanic and the way Toyota has them recording and explaining what they are doing to your vehicle. My mechanic even c More

by Jaynaejackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic on duty I forgot his name
Jul 14, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Jaynaejackson! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

July 12, 2023

It was great, this was my first service from Jim Ellis and it was amazing. I was in and out of there in 35 to 45 minutes like they said. More

by daquanclark4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Jim Ellis Toyota of McDonough responded

Daquanclark4, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 12, 2023

Terrible service and the service advisor lie about the defective cover over the gear shift that melted he claim someone spilled hot coffee on it . Very unprofessional More

by john_rose44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larvar
Jul 14, 2023 -

Jim Ellis Toyota of McDonough responded

John_rose44, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 12, 2023

Great service. Fast and friendly service. Everyone very helpful and friendly. Love the coffee bar too. More

by DIANA915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

July 12, 2023

Always prepared, professional, and courteous and makes sure the customer is satisfied by all means. More

by LILLIEDEFFEBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Jim Ellis Toyota of McDonough responded

Lilliedeffebaugh, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 11, 2023

Great job and Mr oscar Johnson is wonderful service advisor and great guy full of patience. More

by gernelexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Gernelexis, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 11, 2023

Katie Kerce , has done an excellent job in keeping me informed and she listen to all my concerns. Katie addressed all issues with service manager service manager saw to it that everything was fixed and w More

by vicbowden 2266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Jul 25, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vicbowden 2266! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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