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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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July 07, 2023

He provided the Best service. He was Very professional. He was also very helpful .and very cheerful More

by Keval patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Keval Patel, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 07, 2023

Very courteous and fast service. Will definitely be back to have my car serviced again . More

by Longmartese
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Antonio Cruz
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Longmartese, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 07, 2023

I feel that rating Mr. Johnson and the dealership is sufficient. This makes me feel like I am in class More

by JANO_C2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Jano_c2, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 07, 2023

Dealership was awesome. Always a great experience l. I would recommend them to family and friends. More

by ABARLOW32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Abarlow32! Thanks again for your business! Take care!

July 07, 2023

It was great service and fast too. The video showing the service findings was very helpful! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Karen! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 06, 2023

Comforting to know that people in customer service cares for their customers. Thumbs up! I will be back. More

by 4LIFESCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

4lifescott, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

July 06, 2023

What is your process for checking people in? I never know if I’m suppose to wait in my car or go inside? Also, 5% for military discount? Aren’t you making enough money? Finally, you have too man More

by andrewsp@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Raoul
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Andrewsp@bellsouth.net, thank you for leaving feedback about your experience with our team at Jim Ellis Toyota of McDonough. We take every review seriously and work tirelessly to provide great service and value to our customers. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

July 06, 2023

The vist was quick and the representative was real helpful. I was very impressed with the service More

by JANIS6002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar Frederick
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

July 06, 2023

They live up to their promise and their customer’s service is remarkable. I will not trade them in for nothing. More

by rowollie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Rowollie1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 05, 2023

Great customer service from the guy who helped assist but the wait was way too long and they got dirt and oil on my seats and gear shift and I didn’t like the fact they were trying to give me a list of thing More

by Tamerasmith09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Tamerasmith09, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

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