Toyota of McDonough - Service Center

Had an appointment for 3:30 to rotate tires. Truck was still sitting in parking spot at 4:20 where they parked it after I drove up. Girl came to me to tell me truck was about done. I said that’s Truck was still sitting in parking spot at 4:20 where they parked it after I drove up. Girl came to me to tell me truck was about done. I said that’s not true because it’s still sitting in spot where they parked it. She said let me go check on why they haven’t got to it yet. Someone finally came and got truck. It took them 1 1/2 hours to rotate my tires. Truck would still be sitting there if she hadn’t gone and told someone. Another service I had done a few months ago they lost my wheel cap and had to replace it. Service done a months before that they took 2 1/2 hours to rotate tires. Service Manager needs to get out of his office and stay on top of things and talk to the customers to make sure they are being taken care of in a timely manner. More

Good, other than the complementary car wash I was in and out in under an hr. This is the second time I have had service and no complementary car wash. out in under an hr. This is the second time I have had service and no complementary car wash. More

The parts and service department are top notch. McDonough is lucky to have Jim Ellis Toyota as our local dealership. McDonough is lucky to have Jim Ellis Toyota as our local dealership. More

I was truly surprised when I drove in. I was greeted with a smile. That plays a real big part! Then in the customer service area. I was greeted again asking do I want something to drin I was greeted with a smile. That plays a real big part! Then in the customer service area. I was greeted again asking do I want something to drink and she prepared me something that was really good. ( I can't remember what it was) but it just blew me away. More

Raymond was great. Very nice and kept me up to date with was was going on. Very nice and kept me up to date with was was going on. More

The service was very quick. Everyone was very polite polite and helpful. Will be back Everyone was very polite polite and helpful. Will be back More

Always a pleasure with my Toyota people. Loved the coffee bar. I can’t believe I have to write 15 words:( Loved the coffee bar. I can’t believe I have to write 15 words:( More

From the time I was greated at my car to the lady who served me tea and the man who sold me my air fresheners and also the young lady who rung me out. Also, the video of the work that was completed ever served me tea and the man who sold me my air fresheners and also the young lady who rung me out. Also, the video of the work that was completed everyone was kind and professional. Thank you!!! More

I love the Macanic video of what he did to the car. He checked the car and told me how everything is doing on the car which was very helpful! He checked the car and told me how everything is doing on the car which was very helpful! More

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