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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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June 23, 2023

We were buying a vehicle for a family member as we live out of state this can be a difficult task. But the sales people were so helpful to us our buying experience was quick and easy. They even delivere More

by linsenbardt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Linsenbardt! Thanks again for your business! Take care!

June 23, 2023

Excellent customer service and the Representative kept me informed on the status of my vehicle. More

by rocksutton
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
Jun 28, 2023 -

Jim Ellis Toyota of McDonough responded

Rocksutton, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 23, 2023

Very professional environment and customer service oriented. Clean facility and very friendly personnel. Would recommend. More

by joyallc
Recommend Dealer
Yes
Employees Worked With
534 Victoria Steinezt
Jun 28, 2023 -

Jim Ellis Toyota of McDonough responded

Joyallc, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 22, 2023

Very friendly and has the best personality. Keeps making sure you are ok. Goes above and beyond his job. More

by sherrystubbs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Jim Ellis Toyota of McDonough responded

Sherrystubbs, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 22, 2023

Raymond's customer service was excellent. My vehicle service was done in a timely manner and the video they provided of the service performed was amazing. It's very helpful to see what was do More

by Ronniermw
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Ronniermw! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

June 20, 2023

They are very professional and have a great eye for details and keep you informed on what they have observed dealing with your vehicle More

by MIKALUNDERWOOD79
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mikalunderwood79! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 20, 2023

It's OK not like it's use to be I wish there's something more they could do . More

by EVOLEXUS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

June 20, 2023

It took more than three (3) hours to get an oil change and tire rotation/replacement. More

by MILES31044
Workmanship
Recommend Dealer
No
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Jim Ellis Toyota of McDonough responded

Miles31044, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

June 19, 2023

Luis was very helpful in testing driving a car that fit what I wanted. He showed me my quotes and went over the details. Kenneth took the time to find me a special that I qualify for. I very much enjoyed t More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Dukes
Jun 24, 2023 -

Jim Ellis Toyota of McDonough responded

Vanessa, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

June 18, 2023

Excellent customer service. Timely and professional service to my vehicle with a professional and friendly attitude.. More

by ALLENTWINDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer Service Department: Victoria S.
Jun 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Allentwindell! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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