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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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June 08, 2023

He is true to his word. Very responsive and has an awesome attitude! Got me out sooner than expected and what he promised! More

by frankvule2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Frankvule2! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 08, 2023

Toyota has been my go to for cars for the past 15 years, you must be doing something right! Thank you More

by sandrapowell901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Sandrapowell901, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

June 08, 2023

Great customer service and quick in and out of the service center. Friendly staff that helps any way they can. More

by doublea2527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 08, 2023

I received a thorough inspection video by Andre Thelwel, that provided information me about the service he performed and advice about replacing my rear brake pads. My advisor Reid Millikan, was helpful More

by BXFINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2023 -

Jim Ellis Toyota of McDonough responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Toyota of McDonough. Please let us know if there is ever anything else we can do for you! Safe travels!

June 07, 2023

Katie is the best service advisor around. Very friendly and professional. She is the reason I keep coming back More

by acabiness24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Pierce
Report | Print
Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Acabiness24, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Toyota of McDonough! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 07, 2023

First time customer. Victoria was very friendly and knowledgeable. LOVE the video from the service technician and having the ability to select and approve recommended ser More

by cherylb1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria S
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Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Cherylb1206! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 07, 2023

Terrible service. .no answers could not tell me what was wrong with my car ..and leave my passenger side door completely disassembled More

by freeee1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Freeee1990, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

June 07, 2023

On time and great service! We'll definitely use Jim Ellis again when my car needs service. More

by WaterLilly53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Waterlilly53, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 07, 2023

Your staff is all way nice and efficient. I got my car in and out in no time. Thanks again for great service! More

by AnthonySisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie kerce
Report | Print
Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Anthonysisk, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 07, 2023

Professional service with video backup. I was communicated with from beginning till the end of this service. More

by Lesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
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Jun 15, 2023 -

Jim Ellis Toyota of McDonough responded

Lesley, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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