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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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April 14, 2023

The dealership has approachable personnel that works there. The setup is nice for families and long waits. More

by CSIMMONS.317
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Csimmons.317! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 13, 2023

Very professional people and very helpful and considerate of the customers time. Easy to do business with. More

by kylegreer871
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kylegreer871! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 13, 2023

The Service time for my vehicle was totally unacceptable. Did not really have an issue with the Service Advisor but the service time that I experienced was horrible. I saw people coming in 2-3 hours after my More

by rocksutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Kerce
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Rocksutton, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. If you are willing to give us another chance, please reach out to us at (770) 746-9374 to speak to our manager directly.

May 10, 2023 -

rocksutton responded

I purchased my vehicle from this location and I have been thoroughly satisfied with every aspect of this particular Dealership. This time was the only instance that I was dissatisfied with the Service. I will be returning to this location as it is the closest to where I reside.

April 13, 2023

Service was great, only problem I had was the wait. Workers are always friendly as usual More

by JENTULLOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Jentulloch, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

April 12, 2023

They made it so easy. The team is super helpful and made it an enjoyable buying experience. I would definitely purchase. another vehicle from here and would recommend it t More

by KARARUTLAND911
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gliem
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kararutland911! Thank you so much again for your feedback! We hope you have a great day!

April 12, 2023

Good service Take care of customer Dylan was good sales man I'd like Customer hospitality More

by yamadax1
Recommend Dealer
Yes
Employees Worked With
Mr Dylan & Mr King
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Yamadax1! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 12, 2023

Lavar made sure my questions were answered. He was genuine and very knowledgeable! I’ll be back! More

by Keyona M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Keyona M.! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 12, 2023

I left my car , someone take me home and come get me when my car was finish , they all sweet in there and willing to do whatever make we the customer feel good More

by WDELORES56@yahoo.com
Recommend Dealer
Yes
Employees Worked With
The best Raymond
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Wdelores56@yahoo.com! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 11, 2023

The amount of time it took >40 mins for someone to come out was disappointing when I had an appointment. This is first time I have experienced this at your dealership and hope it is a one off and not hap More

by GRIMES4@Bellsouth.net
Recommend Dealer
Yes
Employees Worked With
NA
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 11, 2023

Lavar was very professional and conscientious. He was fast and efficient and treated me like I was his only customer. More

by KPate0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Fredrick
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kpate0! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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