Back

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

Sort by
April 10, 2023

Ok It was ok, i haven't enjoyed coming there but this time was ok 😑 More

by jeaneawalters@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Raymond
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 09, 2023

I like your service and hospitality Sales parson Mr Dylan helped me and Take care of me and l appreciate for that!! More

by yamadax1
Recommend Dealer
Yes
Employees Worked With
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Yamadax1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 09, 2023

Jim Ellis is the best! Katie Kerce is amazing to work with and makes my experience awesome! More

by Hmiller8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerce
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Hmiller8! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 08, 2023

The service person was helpful and the communication was great. I’ll be back again for my next service visit More

by 21GEORGIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

21georgia, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 08, 2023

Ms Nechielle was prompt with a greeting and providing friendly customer service. I was very pleased More

by bhristiss1908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nechielle
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Bhristiss1908! Please let us know if there is ever anything else we can do for you! Safe travels!

April 07, 2023

Victoria was my service advisor and provided detail description of the repairs needed. Kept me up-to-date on the service tech progress. Service required my car to be kept overnight and Victoria arran More

by DMART1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria - Service Dept
Apr 08, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Dmart1103! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 07, 2023

Written quote price was not honored after staying for two and half hours very disappointed. More

by msladyd4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinetz (No Star)
Apr 08, 2023 -

msladyd4u responded

The word of this dealership is not trusted anymore. I made the appointment after getting a quote the day before. After waiting over two hours I then got call and told the price was incorrect, no service done to my vehicle. The first work order paperwork sent to my email not only had the quote but also had the promised block selected with customer waiting, of course the one given before leaving had everything different.

April 07, 2023

I came in to dealership to get oil change because maintenance message came on and they never figured why my message would not go off. They wanted to charge me a diagnostic fee to tell me if something More

by odlevin619@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Odlevin619@aol.com, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

April 07, 2023

Thanks for timely service even though I had no appointment! Service rep was excellent and of course I’ll be back thanks!👍 More

by LAURIE39LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 06, 2023

Good job and Katie was very courteous and helpful. I am disappointed that it cost $600 to replace a thermostat. Why do they make them so difficult to work on. I used to buy a thermostat for $5 or $ More

by SOSmith01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Apr 08, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

...
157
...