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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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April 04, 2023

Always excellent service, reasonable wait time and clean environment. Mr. Oscar Johnson is very pleasant and always willing to serve. More

by sandrapowell901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Jim Ellis Toyota of McDonough responded

Sandrapowell901, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 03, 2023

Raymond from the service center is excellent! He consistently delivers superb customer service! The next time you need your Toyota serviced, be sure to ask for Raymond. More

by L. Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Jim Ellis Toyota of McDonough responded

L. Edwards, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 02, 2023

I’m not satisfied with the outcome of my service! I don’t feel I was given the truth regarding my problem. I would like to discuss the issue with upper management . More

by richardcjordan1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Jim Ellis Toyota of McDonough responded

Richardcjordan1949, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

April 01, 2023

Very happy with Victoria Steinetz. She was very pleasant and professional and kept me informed on the status of my RAV 4 during the entire time it was there. Service was completed in More

by skkcopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Apr 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Skkcopeland! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 01, 2023

Awsome got my recall done here great service awsome people definitely taking my car back More

by FRANCISMELVIN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Jim Ellis Toyota of McDonough responded

Francismelvin14, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 01, 2023

Katie is excellent she goes above and beyond to help her customers. She is very friendly and professional. I wish I could deal with her every time I come in. This visit only took 1 to 1 1/2 hrs for oil cha More

by JEFFBURSON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Apr 05, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Jeffburson68! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 01, 2023

Very informative and honest. Genuinely cares for their customers. Very caring, diligent, and very passionate. More

by dahira viera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Jim Ellis Toyota of McDonough responded

Dahira Viera, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 31, 2023

Was east and quick I was in an out, they just need to bring in something to snack on why out there. More

by shiledavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 31, 2023

Nice operation, had no problem with making the appointment, can't judge the service because it was changing the transmission fluid. And unless I remove the drain plug to view the new fluid, I won More

by laser1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Apr 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Laser1112! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 31, 2023

I was m there on March 29 th for a time rotation and was greeted by Katie, she was so pleasant and friendly, you definitely can tell she loves her job by her superior customer service. Thanks KK (Katie Ker More

by lewaner1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Apr 06, 2023 -

Jim Ellis Toyota of McDonough responded

Lewaner1030, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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