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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 24, 2023

The technician was very polite and her customer care was excellent. Questions were answered and to the point.My waiting time was reasonable with no problems. More

by CAFFEEPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The female service attendant was excellent.
Mar 30, 2023 -

Jim Ellis Toyota of McDonough responded

Caffeepat, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 23, 2023

Always a great experience at Jim Ellis Toyota. . No long wait and great customer service from start to finish More

by TONYAJENKINS94
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Tonyajenkins94! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 22, 2023

Jim Ellis Toyota of McDonough does an excellent job of taking care of the 2021 Camry that I purchased from them. More

by msmolly4gzus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

Msmolly4gzus, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Toyota of McDonough! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 22, 2023

Quick check-in process. Service was completed during alloyed appointment time. Service advisor did not fully explain pricing for extra work needed. More

by STEPHENS5019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown female
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 22, 2023

Excellent and quick service was provided at this location. Although I did not purchase my car here, I appreciated them proving my complimentary maintenance. More

by bobbi_ford50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you again for the great review!

March 22, 2023

Wonderful service. I was out quickly and waited comfortably. What a great team!! Highly recommended!! More

by Natalie Hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Natalie Hicks! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 21, 2023

Leo was so helpful even though I was nixe to him at first. He took care of me and so I had to apologize because he was too nice. More

by PUNCHIE2150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Hernandez
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Punchie2150! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 21, 2023

Leo greeted me as I drove into the service bay to be checked in; he was very personable and informative; Advised me wait time would be about 90 minutes. And just about that time had lapsed he called my More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Fernandez (?)
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Karen! Thanks again for your business! Take care!

March 21, 2023

Very professional and courteous and efficient. Would refer people and the coffee is a nice touch More

by Joshsimmons77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Mar 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Joshsimmons77! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 20, 2023

The service was excellent and so was the rest of the staff. They talked to me a well. More

by latriceb475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Latriceb475, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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