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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 20, 2023

The service was great, and very happy with my car work. Love my Toyota dealership . More

by davilamaribel9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Davilamaribel9! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 20, 2023

I really enjoyed the service. My sales rep was very very helpful. Thank you very much. More

by DERRICKBROWN144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
Mar 22, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Derrickbrown144! Thanks again for your business! Take care!

March 20, 2023

I was not informed or offered to have additional work performed that was mentioned on my receipt. More

by LOWERY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember name of Service Department employee
Mar 22, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 19, 2023

The service department is excellent and made sure my car was ready on time and the price was great More

by John Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, John Thompson! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Mar 21, 2023 -

John Thompson responded

Jim Ellis Toyota has always been great for us in all aspects

Mar 21, 2023 -

John Thompson responded

Thanks to the service and friendly staff we are looking to purchase another Toyota

Mar 21, 2023 -

John Thompson responded

Yes I have recommended Jim Ellis Toyota Dealership to all of my friends

March 19, 2023

My highlight of coming to Ellis Toyota is the Coffee & Snack counter, plus its Clean, Friendly and Timely. Thank You! More

by Pojarea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady at the Coffee & Snack counter was very courtesy.
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Pojarea! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 19, 2023

Advisor Reid is extremely competent and a pleasure to work with. I’ll be back agin More

by Steve Kantlehner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Steve Kantlehner! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 19, 2023

Mr. Oscar Johnson has always been kind & watchful of my car’s every need, Thank you. More

by Randy Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Randy Casey, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 19, 2023

Thank you all for your help and friendliness. It is very much appreciated. You are great!! More

by KPROTHRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Kprothro, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

March 19, 2023

They didn’t reset my oil light and my truck I have a vibration since my tires was rotated. I call service and they said the vibration is not from the rotation. The customer service wasn’t helpful at all More

by Tscott_124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Tscott_124, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

March 19, 2023

Good customer service went out there way to make sure I was taking care I thank my sell’s person who got me a ride to the njs while I had to Waite for my car the whole experience was great that u for every More

by PSYLVESTER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember any of these people
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Psylvester53, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

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