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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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March 19, 2023

I had great customer service when I brought my car in for a oil change and tire rotation. The gentleman was very courteous More

by AUDREYLYNTAYLOR412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Audreylyntaylor412! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

March 18, 2023

I traded my 2022 Tundra for the 2023 Camry XLE. I came back to Dylan Kersey because He has always been such a pleasure to work with! He genuinely cares about his customers. The finance team was exc More

by CANDACEAUGSTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Candaceaugsten, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

March 18, 2023

Excellent service as always. Always diligent and courtesy when it comes to service. Kaitlyn was great. More

by walter_marion1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Walter_marion1995, your positive review means a lot to us and we’re happy we could help you. Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 18, 2023

Lack of support and follow up, Did not receive my report from the service advisor. Said he would email vehicle repair report and did not. More

by mauneelynn
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Lavar Fredrick
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Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Mauneelynn, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

March 18, 2023

The guys helping me was very helpful and knowledgeable. They make the wait a positive one with the free beverages. More

by liwueze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Liwueze, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 18, 2023

Customer service is impeccable. I trust and rely on Jim Ellis Toyota of McDonough to keep my vehicle in top running condition. A 2007 and operates like a new vehicle. Kudos to Ji More

by BETTYRT1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Bettyrt1955! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

March 18, 2023

was very accurate and fast. everything was clean and the person who took care of my car was very nice More

by adrianpatrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Adrianpatrice! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 17, 2023

Very nice people and great service, I like the new cafe with coffee and snacks, my service advisor is the best. More

by Chuckmontg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Chuckmontg! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 14, 2023

Cheap and reliable for service for all sorts of Toyota cars and Lexus cars. Love More

by JAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Jim Ellis Toyota of McDonough responded

Javis, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 14, 2023

Always deliver great service every time! They are very informative throughout the process and timely. More

by BossQweenV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria
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Mar 17, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Bossqweenv! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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