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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 02, 2023

I would like to put the spotlight on Katie K! !! She was SUPER helpful with my car service. She kept me informed about the process, cost, rental, and timeframe of my vehicle. Whenever I return, I More

by JeremyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
March 02, 2023

I moved to Georgia June 2021 and serviced my car here at Jimmy Ellis several times with service advisor Oscar Johnson, my 2007 Corolla still drives New due to the high performance work I receive here. I nev More

by jlindsa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jlindsa7! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

I don't remember her name but she was very professional an helpful . She even had the tech to check to make sure nothing was broken during the alignment. More

by RGROSS903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a lady I don't remember her name
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Rgross903, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

March 02, 2023

I experience good customer service at this dealership, I just wish they were able to fix my trunk. More

by SHAUNKELLY037
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Shaunkelly037, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

The service technicians are always courteous And greet me within a timely manner as soon as I enter the service area. The accommodations in the waiting room are amazing. I always feel comfortable while waiti More

by Lcmbillz.75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lcmbillz.75! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

They provided Great service- friendly atmosphere- quick turnaround I will definitely be back to continue to have my car serviced More

by Elizabeth.kunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Elizabeth.kunkel! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

Very upset you make and appointment for a set time and 2 hours later still haven't got the car back to be serviced for a simple oil change. This is the second time this has happened last time 3 hours for a More

by keithferguson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Keithferguson1, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Thanks again for your business! Take care!

March 02, 2023

Service has continually gotten worse over the last several visits.this last visit was terrible. We arrived at 8:30 for a 9:00 appointment. Checked in at 8:45. Went to the waiting area. Our car was ta More

by kengrnr37@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Kengrnr37@gmail.com, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

March 02, 2023

I had great customer service from the gentleman in the service department. He was very informative and nice. I felt like he valued me as a customer. I hope he continues to work at Jim Ellis Toyota of McDo More

by audreyltaylor412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Audreyltaylor412! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

As always Reid Millikan provides me with the best service one can expect at your facility. With his personality and knowledge he always explains things in a manner that a lay person understands, and makes on More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jerry! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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