Toyota of McDonough - Service Center

I moved to Georgia June 2021 and serviced my car here at Jimmy Ellis several times with service advisor Oscar Johnson, my 2007 Corolla still drives New due to the high performance work I receive here. I nev Jimmy Ellis several times with service advisor Oscar Johnson, my 2007 Corolla still drives New due to the high performance work I receive here. I never have to worry or wonder if a good job is being done which is Super important to me. Thanks Very Much! More

I don't remember her name but she was very professional an helpful . She even had the tech to check to make sure nothing was broken during the alignment. an helpful . She even had the tech to check to make sure nothing was broken during the alignment. More

I experience good customer service at this dealership, I just wish they were able to fix my trunk. just wish they were able to fix my trunk. More

The service technicians are always courteous And greet me within a timely manner as soon as I enter the service area. The accommodations in the waiting room are amazing. I always feel comfortable while waiti within a timely manner as soon as I enter the service area. The accommodations in the waiting room are amazing. I always feel comfortable while waiting for my vehicle to be ready. Lastly the time frame it takes to repair my vehicle is extremely reasonable and I am always Kept abreast of the time frame. More

They provided Great service- friendly atmosphere- quick turnaround I will definitely be back to continue to have my car serviced turnaround I will definitely be back to continue to have my car serviced More

Very upset you make and appointment for a set time and 2 hours later still haven't got the car back to be serviced for a simple oil change. This is the second time this has happened last time 3 hours for a hours later still haven't got the car back to be serviced for a simple oil change. This is the second time this has happened last time 3 hours for a tire rotation More

Service has continually gotten worse over the last several visits.this last visit was terrible. We arrived at 8:30 for a 9:00 appointment. Checked in at 8:45. Went to the waiting area. Our car was ta several visits.this last visit was terrible. We arrived at 8:30 for a 9:00 appointment. Checked in at 8:45. Went to the waiting area. Our car was taken back to the service area at 10:15. That's 1.5 hours past our appointment time.this is about the same wait we had for the last several appointments. These all could be fixed by adjusting your schedules. It's becoming hard to keep coming back. More

I had great customer service from the gentleman in the service department. He was very informative and nice. I felt like he valued me as a customer. I hope he continues to work at Jim Ellis Toyota of McDo service department. He was very informative and nice. I felt like he valued me as a customer. I hope he continues to work at Jim Ellis Toyota of McDonough for a long time. I think he was the assistant manager of the Service Department. He was Great!!! More

As always Reid Millikan provides me with the best service one can expect at your facility. With his personality and knowledge he always explains things in a manner that a lay person understands, and makes on one can expect at your facility. With his personality and knowledge he always explains things in a manner that a lay person understands, and makes one feel that he/she needs the service suggested without a “hard” sell. More