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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 02, 2023

Best experience in a dealership I have ever had actually. Victoria is my service person and is really amazing. I can call her number any time and she will take care of my issues. More

by AnneJBarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria in service dept (awesome)
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Annejbarnes, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

I enjoy bringing my car to get serviced the people are very kind thanks phylicha mccord More

by phyliciamccord2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinmetz very nice and very helpful 5star fir me
Mar 10, 2023 -

Jim Ellis Toyota of McDonough responded

Phyliciamccord2008, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 02, 2023

Customer service is top notch. This is the second car being taken there, and I am satisfied with the service and clear communication. The coffee shop is a nice added touch. It woul More

by frantzjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Frantzjr1! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

March 01, 2023

Have been taking our vehicles here for many years. Service representatives are courteous and always informative about any service needed. More

by Lpsimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Lpsimmons2, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 01, 2023

The quality of service was rushed and VERY poor. It took them 4hours and 40 mins to do an oil change and supposably a transmission fluid flush even though I had scheduled an appointment online and d More

by Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradley Jason and Lavar Anthony Frederick
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Nita, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

March 01, 2023

Excellent customer service! Service representatives and Service Manager are very courteous and caring. The coffee court is always inviting and relaxing. However, the car washe More

by Georgiagen70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Georgiagen70! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 26, 2023

I love coming to the dealership, everyone is so nice and friendly. They get you in and out at reasonable time. I can always count on every service agent to do their very best.kkkkjjjbbvffrrtyhjjjjhuyggguiii More

by jgates9098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Jgates9098, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 25, 2023

They did a great job rotating my tires. There was a issue with a lock but the manager helped so that my car could be serviced. More

by ms.ebonytucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce , David Ray
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Ms.ebonytucker, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 24, 2023

Friendly and clean and my service was fast this time. I will let my family and friends know about my service More

by HARRELLCLARISSA86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 24, 2023

Oscar is very professional and diligent . I always have a good visit when he does the service . More

by forbestrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Forbestrina! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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