Toyota of McDonough - Service Center

We were in the waiting room for two hours before we got an update. Then it was pile on expensive services that were unnecessary. an update. Then it was pile on expensive services that were unnecessary. More

This place has the potential to be better, they always have too many excuses for wait time average of 2hrs with an appointment. They rotated my tire wrong put both good tires on the left and lower on the have too many excuses for wait time average of 2hrs with an appointment. They rotated my tire wrong put both good tires on the left and lower on the right… my car was wobbling, I had to take my car to Toyota South to correct the issue. I only go to this dealership because that where my warranty is. However, the sales department team is awesome, but the maintenance department needs improvement, if they want a customer to return and upgrade there cars there… More

Waited 2 hours and car never got serviced. Had an appointment as well. Poor service Had an appointment as well. Poor service More

Service technician Oascar did a marvelous job. However, appointment was at 8:30, due to backlog of cars, not checked in until 8:55. An appointment line for vehicles is desperately needed. However, appointment was at 8:30, due to backlog of cars, not checked in until 8:55. An appointment line for vehicles is desperately needed. More

I LOVE JIM ELLIS TOYOTA IN MCDONOUGH CUSTOMER SERVICE. I actually drive 1hr & 30mins to your dealership just to get my serviced here. I have NEVER experienced a bad or rude Customer Care Agent. My experie I actually drive 1hr & 30mins to your dealership just to get my serviced here. I have NEVER experienced a bad or rude Customer Care Agent. My experience has ALWAYS been pleasant. Victoria was EXCEPTIONAL, very professional kind, knowledgeable, & pleasant. I appreciate the maintenance personnel who ALWAYS do an EXCEPTIONAL job on my car to keep it in tip top condition. I ALWAYS share with others just how PLEASED I am coming here every time. Customer service care is a big thing for me & your team ALWAYS prove me right every time. THANK YOU again for an AWESOME, & EXCEPTIONAL EXPERIENCE at Jim Ellis Toyota at McDonough. More

My representative was awesome Had a fun time while visiting will send family member there. We did have a few hiccups with my transaction but we finished. visiting will send family member there. We did have a few hiccups with my transaction but we finished. More

Victoria is so amazing with helping me get my running boards for my new Highlander. boards for my new Highlander. More

JimbEllis Tiyota, made my buying experience easy and great. MS. Alex was very professional, excellent great. MS. Alex was very professional, excellent More

Clean neat very friendly staff very fast and communicate well with customers. Price was a little high well with customers. Price was a little high More

Everyone was courteous and professional. Lavar was knowledgeable and very helpful. Thank y'all for making getting my car serviced such a pleasure! Lavar was knowledgeable and very helpful. Thank y'all for making getting my car serviced such a pleasure! More